Stuck on Black Screen After Green Startup Screen

Hey mate, a lot of people describing this issue (getting stuck on black or green screens) have fixed it by using the offline diagnostic tool here:

support.xbox.com/.../offline-system-update-diagnostic-tool

If you're at the stage of the console being useless then I highly recommend going through that link.

I haven't tried that because it doesn't matter if I'm connected to the internet or not. It will just act as though it is off and stay on a black screen or after a while it will go on the green startup loading screen and stay stuck there. It never get's a
chance to try and download anything.

Hey, when it is stuck on the black/green screen, try this

Please go to this page https://t.co/iK8z3rA0uo and select the option "I Need to Troubleshoot A System Update Error" Then your console version, then "I Am Experiencing A Startup Issue". Then "Black Screen/green screen" (whichever you are experiancing). Follow
the instructions.

I tried everything on this post to fix our Xbox One with the black screen after the latest update (August 2021) like holding down the sync and eject buttons at the same time as well as unplugging everything after holding down the power button for 15 minutes, NOTHING WORKED. This is what worked on our Xbox One that was bought in 2015:

1) KEEP THE XBOX PLUGGED IN.

2) UNPLUG THE ETHERNET CABLE (INTERNET CABLE) FROM THE BACK OF THE XBOX!

3) PRESS AND HOLD THE SYNC AND EJECT BUTTONS AT THE SAME TIME UNTIL YOU HEAR A SECOND BEEP.

This should bring up the reset screen. Automatically this worked for our system and brought up the reset screen with the option to keep or delete our games. Once we chose the reset option to keep our games and plugged the internet cable back in we had to sign back in using our Xbox email and password. I thought we would lose our live game pass but it reloaded everything as it was before the update.

I'm Samy an independent advisor and I'll be helping you

How are you, mate?

Follow this step but first, remove anything connected to the console and just leave the power cord and HDMI cable connected to the console.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in.

Press and hold the BIND button and the EJECT button, and then press the Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

You will see a screen with 4 options, select ''reset'' and then ''keeping games and app. You won't lose anything but you will need to log in with your account again. Email and password are required