Stuck Locked Account

Hi SarahGoddard,

We want you to know that it is important for us it help you get your query answered. Kindly answer back to this thread if you are still having the same problem and need further support.

Sincerely,

Hi SarahGoddard,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to access your account and you cannot send a verification code to it. Let us check on this together and sort this out in timely manner. Before anything else, Microsoft Account is managed by completely automated server and account security is a top priority at Microsoft and we know you do same.

To properly isolate your concern, we will be asking some questions and please provide details/information for us.

1. May we ask for the exact message that says you need to send a code to a phone number? Kindly take a screenshot and use this as guide, How to include a screenshot in your post.
   
2. Is your account was previously signed into the device you are using?
   
3. You have mentioned that your account was locked. May we know if you saw this error message (please see screenshot below)?
   
   
   
   
   

There are times that accessing your Microsoft Account will take a while especially if it says you need to try again tomorrow. It is best to wait at least 48-72 hours to re-access the said account.

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

You are stuck. You won't be able to play on that gamertag at all. The content is locked down also. I created a new account and will just play on that and be happy if my account shows back up one day.

You didn't pre-order?? PS- Your "Caps Lock" is stuck.

Misses Quinzel, it's been way over 48 hours and none of the locked achievements stuck on 100% have unlocked.

The below four Titanfall achievements were all earned on july 31st, and are all stuck in limbo as "Locked (100)" :

It's A Trap!

Executioner

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