Stuck Installing The Xbox Desktop App

MosT Swift · Sep 17, 2020

Right now I am currently experiencing a problem on my PC where I cannot install the Xbox desktop app, the installer will boot up just fine, and so will the pop up for the Terms and Services, but as soon as I start the download, it will simply be stuck on
the phrase "Making Things Awesome..."

I have restarted my PC, uninstalled the installer and then reinstalled it, did it again and than ran it as administrator, I have no error messages, had no system restart during the attempt at installation, and I have a ton of storage available, and I don't
think it would really affect my storage too much with the desktop app alone.

Help?

:)

GuiltyFalcon

There hasn’t really been a fix for this. Im having the same issue. Some suggest doing a reimage but i dont want to do that of i dont have to. Hopfully, you get it working

SUNGERBAL

Similar issue. I choose a game and select download in the Xbox app which in turn opens the EA Desktop app. My gamepass account is showing it is linked and that I have EA Play. However, the download button for the game in EA Desktop is missing. All of the EA Play games are missing the download button. Meanwhile the xbox app gets stuck saying it is preparing to download at 0%. Then it disappears from the sidebar in the Xbox app. The button to download the game on the Xbox app goes back to saying install. It is an endless circles that doesn't work. I just spent and hour with EA chat and it is still not resolved. Absolutely ridiculous!

XBF - Dom

Hello ACEsiggy,

Thank you for reaching out to us about your issue!

Can you try this:

Uninstall both the EA Desktop and the Xbox app
Restart your PC
Install the Xbox app
Install the EA Desktop app through the Xbox app

Let us know if this works!

XBF Dom

Richárd SzabolcsRé

Hi,

I reseted my PC, reinstalled everything, now Xbox app games I can install and play, but now EA desktop app I can not install. Have the EA Desktop app installer downloaded nothing happens even in system admin mode running or makin a Program Files folder with Electronics Arts in the C drive.
Now all my EA desktop games are unplayable.

technot80

Thank you. At first I was like "oh no. ive tried all of this allready" and i have actually. But what I did was skip the steps that were not relevant, and changed up the order. So, what I did was I did half the last step first (uninstall the microsoft gaming service), i then uninstalled the games from inside the ea desktop app, then reinstalled the microsoft gaming service), and finally the games were not longer showing in the xbox app as in que for download anymore. And when I tried installing an ea game from inside the xbox app, it fired up the ea desktop app, where i chose location, and it started installing like before, but this time the xbox app is showing the same progress as the ea desktop app. Just like it used to before this happened!

I tried just uninstalling the game from the ea desktop app earlier, but that didnt make any difference in the xbox app that were still just "stuck" on the "0%, 0 B" progress bar, with no error message, and no cancel possibility.

Amyway, now it all works again

Stuck Installing The Xbox Desktop App