Stuck in system update

Hello there @SaraS0ul, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Mine is stuck in applying update. I've tried the system tool but its stuck again in applying updates. Won't do reset either.

Hi

Same problem as before

Hi there.

Thanks for replying

I have tried this but I end being pointed to the error search page as mine is not listed

When i enter 80070079 the only 2 options are

1) checking status of xbox live (and it seems to be fine)

2) checking my network settings. but i cant check these offline and as soon as i go online it restarts the update process so i cant check the settings or packet loss etc

These are the only 2 options listed.

Hi Kev,

I'm sorry to hear the recent system update is getting stuck on your console. I'd be happy to provide some information.

This step by step guide should walk you through what the next steps would be based on the error codes and issue you are experiencing:

https://support.xbox.com/xbox-one/console/system-updates-solution

You may need to factory reset the Xbox or eventually try an offline system update, but just follow the guide and it should lead you to the right solution.