Stuck game downloads

T1SsUE B0x · Feb 19, 2019

I cant seem to download any games on my xbox. Ive been trying to download digital games off of the store, but every download has gotten stuck and stopped progressing. Ive tried restarting my xbox, canceling and reinstalling the game, running a wired network
connection, only to get no results. The installations seem to pregress fine at first, but at a seemingly random point on each download the Mbps count suddenly drops dramatically and the counter goes away. For example, the main game ive been trying to install
is Realm Royale. Every time I try to install it, the download stops at 45.4% every time. Before the Mbps drops off, it downloads fine at an average of 90Mbps. The game is only about 5.5GB, and based off of my very little knowlegde on storage, thats a smaller
game. I went on many YouTube tutorials and help articles but havent been successful. Any suggestions?

:)

XBF Aaron G

Smith,

hey bud. large percentage of the time its a network issue. Sometimes its a scratched disc or sometime even our services are experiencing some issues and downloads stop. Here is some
troubleshooting (downloading issues)that should help with the issue and if you have any questions your more than welcome to post another thread.

Happy gaming!

T1SsUE B0x

Unfortunately, clearing the caches weren’t effective. I had previously already cleared the game cache but this was the first time the network card cache was cleared. Thanks for the reply and let me know if there’s anything I could’ve missed or if there’s
any other possible solutions.

T1SsUE B0x

Thanks for the reply. I have a stable network connection (both wired and wirless). The download starts out downloading fine but abduptly stops at a random precentage. I preformed a soft reset but it unforunately didnt have any effect on the downloads.
My xbox also doesnt have any new updates.

zmaster2XXX

This usually happens when I run out of space. You could try clearing up some content, or if that's not helping doing a full reboot should clear issues.

XBF Crystal P

Hi there T1SsUE,

Thanks for the reply. Unfortunately, digital game downloads rely on 2 things: Network connectivity {signal strength} and Xbox Hard Drive.

I recommend trying to power cycle the console
and network hardware by unplugging them from the wall. After 5 minutes, connect the network hardware first and await for the normal connection and lights on the device. Lastly, connect the Xbox and turn on. Before downloading, try running a

Detailed Network Statistic test to review how much download/upload speed, latency, and packet loss.

If the issue persists, try contacting your internet service provider for more assistance with network connectivity and bandwidth allocation.

Try this and let us know the results.

Stuck game downloads