Stuck button

Hi

If you are not able to find some way of moving the button yourself to release it then the official way to resolve this would be to send the controller for repair using
this link.

Take it back to the store and exchange it

Xelon99 there are some guides on how to do this and it's not authorized by Microsoft at all, it seems you're already out of your 90 day warranty period on the actual controller so I guess the choice would be up to you.

Hi SallyCK, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good night

The control has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...