Stuck at installing process.

Ryguyzer · Apr 8, 2023

A game was installing without me clicking install or update since i have automatic updates turned on, the game is stuck on 15% percent and when ever I try to cancel it, it would say canceling and never actually cancel. By the way the game is MInecraft for windows.

:)

Rostom L

Thank you for trying. Let's reinstall the Gaming Services app on your Windows device:
Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device.

Don't forget to check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

If the above solutions don't work, try to run the system file checker, clear the Store cache and reset/repair both Xbox app & Microsoft Store.

System File Checker -
https://support.microsoft.com/windows/using-sys...

Clear Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Ryguyzer

Hi Rostom,

Thanks for the advice! I was trying to install the game from the xbox app. Unfortunately the advice you gave did not fix the problem as it is not installing still. It also shows that it is queued while there is nothing else downloading.

Rostom L

Hi there!

Where exactly do you see the game installing? From Microsoft Store app or Xbox app?

Try to simply enable airplane mode then wait at least a minute before disabling it back and connect to your network.

Don't forget to try to shutdown your PC and then turn on.

Joshua Crooks

I went through the PowerShell process and now when I go to the xbox app it says the game is 79% installed but is stuck there with an error code of '0x87e00198' which I have tried searching up but can't find out what it means

DENAz666

Have you tried power cycling your console? That fixes a lot of issues going around at the moment.

I would follow this link, which should hopefully help:
support.xbox.com/.../game-installation-process-stops

I know it says for games that stop at 0%, but it will also work for games stuck at other percentages

Let me know how you go

Stuck at installing process.