Stuck at data sync 0% - Xbox game pass PC

JohnnyLow1 · Aug 8, 2021

Im facing issues with the xbox pass on PC with Gears of War 4 where the loading screen just continues at data sync 0% and doesnt move.

I have tried with unsuccess the following troubleshoots shared via live chat with xbox ambassadors. Nothing works, i have even signed up a separate game pass on a different microsoft email account and the same issue continues. Pls help.

✓WINDOWS UPDATE
Check first if there is a available update in your OS by doing these steps.
Select the Start button, then select Settings > Update & security > Windows Update.
If you want to check for updates manually, select Check for updates.
Select Advanced options, and then under Choose how updates are installed, select Automatic (recommended).

✓ CLEAR CACHES:
a) Search Disk Cleanup on start up menu
Select your OS drive
Mark Temporary Files
Hit Clean up
Okay

b) Then search CMD and Run as Admin (right click on it to select admin permission)
Type
Ipconfig/flushDNS

Hit Enter

✓ Please sign out of the following:
Xbox app, EA desktop, MS store and PC

✓ RUN WINDOWS STORE TROUBLESHOOTER
Click on Start and select Settings.
Choose Update and security.
Click on Troubleshoot option.
Scroll down and click on Windows Store Apps and click on Run the Troubleshooter.

The troubleshooter will scan the system for any problem related to the Windows Store and recommend fixes accordingly.

✓ RESET THE XBOX APP
Click Start and click Settings.
Select Apps on
Select Apps & features.
Find the Xbox app and click Advanced options.
Click Reset.
Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.

✓ RESET WINDOWS STORE CACHE
Close store app
Press Windows Key+R to open run command
Type
WSreset.exe
And press Enter
Let the blank page process
Store will start automatically.

✓ UPDATE MICROSOFT STORE AND XBOX APP
Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

:)

Nursemorph

Do you run a 3rd party Anti-Virus program (Avast, Norton, Kaspersky, anything not made by Microsoft)? Or maybe 3rd party gaming apps like Razer? If so, try uninstalling them as, while they may not be the issue, they can create conflicts.

Might be worth running the following command in an elevated command prompt:

sfc/ scannow

That will check for any issues with your Windows and attempt to fix them if there are any

Beyond that, given everything you have done already, I'd personally reinstall Windows...this would give a completely clean platform to see if it then works...it if does, then something was wrong with your WIndows environment...if it doesn't then it would point to an account issue of some sort

https://www.microsoft.com/en-gb/software-download/windows10

Install Windows from the above

Run Windows Update till no more show and restart as told to

Install Graphics drivers direct from the manufacturer of your graphics card (if it's NVIDIA, choose custom install and then deselect the Audio component...has been having issues recently)

Install Gears 4 from GP before installing anything else

Try it and see if that works

dudi123

Everything is up to date, even not related apps.

MichaelKunze2

Hello,

I want to play two point hospot and in order to start the game data needs to be synced. It keeps syncing at 0 % forever.

Now here's details: windows 10 win 1909. Reinstalled xbox app about 3 times. Network and DNS are fine, as EVERYTHING else works fine. Does anyone knows what exact service is responsible for syncing and what IP (or range of IPs) it wants to connect? Is there
are logs file which logs this (event viewer doesn't) ?

Update: After few hours of digging... I see this is common problem for many users. I tried everything, reinstalling app, games, store, clearing cache, changing regional settings, time zone.... everything except windows reinstall.

Can anyone from Microsoft reply here with resolution which works?

Thanks

Onyx Is Here

Sorry to hear it. Please double check that there are no pending updates to your PC or the game. You can check for game updates by opening the Windows Store app and click on the 3 dots in the upper right corner then selecting Downloads & Updates

SamuelHex

today i bought the ultimate game pass then i went to download gears 5 i downloaded and started it but it was syncing data and it was 0% and when i clicked cancel and not sync the game would load infinitely

Stuck at data sync 0% - Xbox game pass PC