Streaming services not working - Xbox one

Hi Francia,

So on Sky I simple get the message ‘An error has occurred, please try again later.’ and on Disney+ I get error code 39.

I have just restarted my console but still no luck.

Thank you,

Lewis

Thank you! In this case, we may need to reset the console keeping games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to know what is causing the issue as well as provide the necessary steps would it be okay if you share the exact error message or error code that you're getting?

Thank you.

Are you talking about streaming from an Xbox 360 device, or streaming 360 backwards compatible games on the Xbox One? I thought you could already stream the 360 games on Xbox One via the Xbox Console Companion app on Windows or Xbox Streaming app on mobile
(streaming from your console). Or are you talking about 360 games via xCloud? If it's xCloud, then they haven't said, but I would imagine they would add some titles from 360 and original Xbox via the service. I don't know what goes into getting each title
into and work with the service, but it would be cool and can't be too bad compared to Xbox One titles as they improve the service.

To clarify, they have not announced anything, so no official word, but it is not impossible and I would say (again, stressing this is speculation) that it is likely as the service is fleshed out.

That is correct, it's a streaming service on the Xbox One.