Strange graphics issues? [videos included]

Hansanity · Apr 13, 2016

So I've had my xbox one since a few months after it released. However, once Halo wars was made reverse compatible I put it in and installed the update that was needed and im seeing strange dark shapes on the floor of the game map. You will see these in the
videos. Friends suggested I reinstall and clear cache, which I did but it did not solve the issue. Yesterday, I purchased dark souls 3 and in the video provided you can see the strange shapes in the sky, which is actually worse in different areas of the game
and its really distracting that I avoid looking upwards. The halo wars issue I can overlook but the Dark souls one is the bigger problem. Take a look at the videos and tell me what you think the issue is. Is my console just "old" now? Or does it need to be
cleaned out? Thanks in advance

Halo Wars:

https://onedrive.live.com/redir?resid=ED7B2F87C129C5DC!471&authkey=!ALdHZYrx4DcICaI&ithint=video%2cmp4

Dark Souls 3

DARK SOULS™ III

Edit: This does not happen on games like Halo 5 or MGS5 or Witcher, (or that i've noticed)

:)

x The Sheep o · Apr 13, 2016

Drain Bamaged Recruiting!

hmm clicked the link, got a strange website with strange videos =S

siixpool · Apr 13, 2016

Need for Speed 2015 Beta Disscusion

Game is unfinished and it's still raining when you're in a tunnel. Graphics also strangely looked better on Youtube videos. Not a full price game for me, but I might pick it up later during a drought.

Obsessive Power · Apr 13, 2016

Hi,

Sorry about your problem there. It's not a case that your console is old - late 2013 to early 2016 isn't a long stretch with this technology. It's more a case of your console developing a hardware fault with the APU. The Xbox one's (and the PS4) graphics
hardware is built into the same chip as it's main CPU hardware (hence the term 'APU' or Accelerated Processing Unit). Generally when these graphic anomalies occur, they tend to been seen in all games, but this isn't always the case.

Since this isn't something you can fix yourself, the only recourse is to contact Xbox Support and request a repair. The price depends on your region, it will still be cheaper than buying a new console though. To request a repair on-line, you need to visit

this link

Hope that helps!

Obsessive Power

Hi,

Sorry about your problem there. It's not a case that your console is old - late 2013 to early 2016 isn't a long stretch with this technology. It's more a case of your console developing a hardware fault with the APU. The Xbox one's (and the PS4) graphics
hardware is built into the same chip as it's main CPU hardware (hence the term 'APU' or Accelerated Processing Unit). Generally when these graphic anomalies occur, they tend to been seen in all games, but this isn't always the case.

Since this isn't something you can fix yourself, the only recourse is to contact Xbox Support and request a repair. The price depends on your region, it will still be cheaper than buying a new console though. To request a repair on-line, you need to visit

this link

Hope that helps!

CYA007

It would be happening in Alaska, USA. Including old ships, travelling the Ocean with all kind of actions, strange contacts with whales, werewolfes. I would include amazing graphics and sound effects .

Mister Kernel

Hey there DE4THSCYTHE 613! Thanks for reaching out to us & appreciate the video!

To clarify, is this the only game that you're currently experiencing this issue with?

Just in case, let's go ahead & try out the steps here for this
screen issue that you're experiencing.

Be sure to keep us in the loop!

B Ichi Maru

I am having the same problem since yesterday and I have tried all the support solutions listed from restarting the console to resetting the dns what is going on with xbox no problems on my playstation.

Omar Lewis

I am having similar issues; its ridiculously frustrating that I can't watch HBO, Showtime without that stupid green screen popping up.

Strange graphics issues? [videos included]