STORE REGION

Hi. So a year ago i bought xbox live gold subsribtion. now after a year it wanted to renew but i didnt renew it. my region back then was czech republic. now after 2 months i bought a giftcrad for 12 months of gold. i have diferent region now (SLOVAKIA).
and when i reddem it it sayd that i have to change my minecrosoft store region. i checked my subsribtions and there is the unrenewed membership i payed for a year ago. with my credit card. it says "waiting". and it is all in czech even though i changed ther
region. what am i supposed to do? i also noticed when i buy backwards compatible 360 games it is in czech currency. xbox one games are in my currency(Euro). What am i supposed to do? Thank you for any help.

:)

 

Store region

Hi Sliverin, Try the following to see if will help:

1. Launch the Settings app

2. Choose the Time & language option

3. Choose Region & language

4. Make sure “Australia” is the region that is set

Thanks,

Bernardo

 

Store region

Have a surface pro3 and when I search the Xbox games store through the Xbox app, I get games which are not available in my region. If I try to purchase the title, I get and error to add billing information, go to the Australian Xbox store via the web and
the game isn't even listed. Search via console and not there either. So I am now assuming it is showing the US Xbox store and not the AUS one.

Is there a way to change this?

 

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

I assume that your acocunt's region is not the one you suspect it to be, this can be checked here:
Sign in to your Microsoft account

If it's indeed wrong then you can change it, but this can only be done with certain requirements and might have consequences and only once every 3 months

See this link for requirements and possible consequences etc:
https://support.xbox.com/my-account/microsoft-account/update-microsoft-account-country-region

When you understand the consequences etc and you still want to change the region see this link for the steps: Sign in to your Microsoft account

Keep in mind that changing can only be done once in every 3 months and it's advised to only use your actual region

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.