Store payment succesfull, but no game in account

Discus and support Store payment succesfull, but no game in account in XBoX Games and Apps to solve the problem; After I bought Forza Motorsport 7, the money was withdrawn from my bank account. After checking on my own account, no game was registered as bought.... Discussion in 'XBoX Games and Apps' started by FawnBiscuit4055, Nov 26, 2019.

  1. FawnBiscuit4055
    FawnBiscuit4055 Guest

    Store payment succesfull, but no game in account


    After I bought Forza Motorsport 7, the money was withdrawn from my bank account. After checking on my own account, no game was registered as bought.

    So the payment was successful, but I can not acces the game because it is not in my account.

    Please help.

    Kind regards,

    Jasper

    :)
     
    FawnBiscuit4055, Nov 26, 2019
    #1
  2. FawnBiscuit4055 Win User

    Store payment succesfull, but no game in account

    No game in my purchases and no e-mails about the order.

    Still the money is withdrawn.
  3. FawnBiscuit4055 Win User

    Store payment succesfull, but no game in account

    I have checked, no game on my page.
  4. Ironwilled Win User

    Store payment succesfull, but no game in account

    Hi There,

    You should have a receipt or email confirmation that the purchase/order was successful. Check around under your email or in your account purchases section under your Microsoft account.
  5. Ironwilled Win User

    Store payment succesfull, but no game in account

    Hi Fawn,

    Thanks for getting back to us. In that case, I would recommend contacting Xbox Support and explaining them how you were charged for the game, but didn't receive it. Just go under payment issues, buying games, payment and billing.

    Link: https://support.xbox.com/en-CA/contact-us#2
  6. zmaster2XXX Win User

    Store payment succesfull, but no game in account

    Have you checked your account page to ensure the phrchaze went thru?
Thema:

Store payment succesfull, but no game in account

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