Store on Xbox One not displaying screenshots or trailers for most games.

Discus and support Store on Xbox One not displaying screenshots or trailers for most games. in XBoX Games and Apps to solve the problem; Most games I'm looking at in the store, from the Xbox One console itself, are not displaying screenshots of the game or trailers of the game. Very few... Discussion in 'XBoX Games and Apps' started by AT AT Assault, Mar 11, 2018.

  1. Store on Xbox One not displaying screenshots or trailers for most games.


    Most games I'm looking at in the store, from the Xbox One console itself, are not displaying screenshots of the game or trailers of the game. Very few games I've looked at do (that I can recall, Fallout 4 and Star Trek Online had them), but the vast, vast
    majority do not.

    I have updated the Store App itself, and did a full reboot of the Xbox One; Neither of those resolved the issue.

    :)
     
    AT AT Assault, Mar 11, 2018
    #1
  2. MadMojo
    MadMojo Guest
    Are there game trailers on the Xbox store?

    There seem to be two different sections/pages of the Store for different games. Often in a special "Sale" area, there is no additional features like Trailers and Screenshots for a game. (Which is horrible, in my opinion, because those would be great tools
    for me to decide whether I want to purchase a game or not.) Then in other sections, _sometimes_ available by searching directly in the Store for a game title, you will actually see screenshots and a trailer for the title. It used to be a requirement (I thought)
    that a game would have to have some sort of trailer.

    It's definitely a problem and hopefully one they will get fixed soon. I hate not having the screenshots or videos available for things I'm debating on purchasing. And generally that means I just won't purchase it.
     
    MadMojo, Mar 11, 2018
    #2
  3. Are there game trailers on the Xbox store?

    So I just got an Xbox One again (been about a year and a half since I last had one), and right away I notice something is missing. Whenever I go to a game page in the store, there are no trailers or screenshots available, just a bunch of random user created
    junk on the game hub. On PS4, I click on a game, and a trailer starts playing, and usually has a couple more videos and screenshots available. Now, I'm pretty sure Xbox had the same thing, but now, there is nothing. I am still trying to figure out how to navigate
    this dumpster fire of a UI "upgrade" but I can't for the life of me find any type of media that is NOT user generated for ANY game I have clicked on in the store. Surely this can't be something that was removed?
     
    Soviet Messiah, Mar 11, 2018
    #3
  4. Barrett73
    Barrett73 Guest

    Store on Xbox One not displaying screenshots or trailers for most games.

    I have been searching for months on this. Sometimes there are videos and screenshots but most of the time there aren't any. There used to be trailers for almost every game on the market but now I am hard pressed to find one. AAA titles almost certainly
    had videos...now next to zero. I am almost certain it has to do with content restrictions because all the unrated/rating pending/mature/teen games don't show anything. The only games that show screens and trailers are rated E. When you sign out there is
    a placeholder that says you need to sign in because the it may contain mature content.
    Also, if you own the trial or own the full game then you can see the trailers/screenshots.

    Coming Soon Section of the Xbox Store on the XB1X:

    Shadow of the Tomb Raider - M - nothing

    Assassin's Creed Odyssey - M - nothing

    Call of Duty 4 - nothing

    Red Dead 2 - Unrated - nothing

    Hitman 2 - M - nothing

    Fallout 76 - RP - nothing

    Anthem - RP - nothing

    Metro Exodus - RP - nothing

    FIFA 19 - E - screens and trailers

    NBA 2k19 - E - screens

    New Games Section of the Xbox Store on the XB1X:

    Immortal - T - nothing

    Destiny 2 Forsaken - T - nothing

    Shadow of War: Def Ed - M - nothing

    Warhammer 40k Inquisitor - M - nothing

    No Man's Sky - T - nothing

    Hero Defense - E - screens and trailers
     
    Barrett73, Sep 8, 2018
    #4
  5. Barrett73 Win User

    Store on Xbox One not displaying screenshots or trailers for most games.

    I have been searching for months on this. Sometimes there are videos and screenshots but most of the time there aren't any. There used to be trailers for almost every game on the market but now I am hard pressed to find one. AAA titles almost certainly
    had videos...now next to zero. I am almost certain it has to do with content restrictions because all the unrated/rating pending/mature/teen games don't show anything. The only games that show screens and trailers are rated E. When you sign out there is
    a placeholder that says you need to sign in because the it may contain mature content.
    Also, if you own the trial or own the full game then you can see the trailers/screenshots.

    Coming Soon Section of the Xbox Store on the XB1X:

    Shadow of the Tomb Raider - M - nothing

    Assassin's Creed Odyssey - M - nothing

    Call of Duty 4 - nothing

    Red Dead 2 - Unrated - nothing

    Hitman 2 - M - nothing

    Fallout 76 - RP - nothing

    Anthem - RP - nothing

    Metro Exodus - RP - nothing

    FIFA 19 - E - screens and trailers

    NBA 2k19 - E - screens

    New Games Section of the Xbox Store on the XB1X:

    Immortal - T - nothing

    Destiny 2 Forsaken - T - nothing

    Shadow of War: Def Ed - M - nothing

    Warhammer 40k Inquisitor - M - nothing

    No Man's Sky - T - nothing

    Hero Defense - E - screens and trailers
  6. MadMojo Win User

    Are there game trailers on the Xbox store?

    There seem to be two different sections/pages of the Store for different games. Often in a special "Sale" area, there is no additional features like Trailers and Screenshots for a game. (Which is horrible, in my opinion, because those would be great tools
    for me to decide whether I want to purchase a game or not.) Then in other sections, _sometimes_ available by searching directly in the Store for a game title, you will actually see screenshots and a trailer for the title. It used to be a requirement (I thought)
    that a game would have to have some sort of trailer.

    It's definitely a problem and hopefully one they will get fixed soon. I hate not having the screenshots or videos available for things I'm debating on purchasing. And generally that means I just won't purchase it.
  7. Tuvix519 Win User

    Do you have any Xbox collector items?

    My favourite item is the countdown clock for the launch on the Xbox One in 2013 that was on display in a local EB Games store here in Canada. It's the little things that you can't normally buy that I value the most.
  8. Lars_75 Win User

    Xbox One store videos

    I have the same issue after updating to 10.0.19041.2494 on Xbox One S

    Game trailers used to play automatically when entering the game page in the store. The trailer never plays though. Even when clicking the actual trailer video at the bottom of
    the game page, it shows “Error: unsupported video type or invalid file path”.
  9. GodsAssassin007 Win User

    Trailers and screenshots

    This is an issues that some people have been having and is being worked on as far as I know. It should show all trailers and clips/screen shots for every game whether you own it or not.
Thema:

Store on Xbox One not displaying screenshots or trailers for most games.

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