Store (from Console) Xbox One X- Game Trailers

Hey All,

I notice my X1X isnt showing all the game trailers .....my friends can see them on their boxes. For example, Extinction, and Sea of Thieves. Nothing. However my friends see them in the store, on their consoles. I am on X1X, they are just X1.

No child account, no access settings restricted.......

Anyone having this issue?

:)

 

Store on Xbox One not displaying screenshots or trailers for most games.

Most games I'm looking at in the store, from the Xbox One console itself, are not displaying screenshots of the game or trailers of the game. Very few games I've looked at do (that I can recall, Fallout 4 and Star Trek Online had them), but the vast, vast
majority do not.

I have updated the Store App itself, and did a full reboot of the Xbox One; Neither of those resolved the issue.

 

Game cannot be find

Two years left I bougt a XBOX ONE.

I sold it and now I have a XBOX ONE X

On the ONE I bouht Forza Horizon 2 with a Code in the store.

Now on the XBOX X:

I am logged-in in my account from the XBOX ONE:

I go into the store and searching for Forza Horizon 2 and than the console says that I have to pay the game (again)

Forza is also not in the categorie "Apps&Games" .

 

Hey there Halpinat0r!

This could be a network issue, if your console is having trouble connecting or has some packet loss going on it might not be able to buffer the videos.

Let's see if we can dig into that a bit, can you send us your NAT type and detailed network stats from the console?

You might also try running through the
slow performance guide to see if we can get those videos running properly.

Are you by chance on a wireless network connection?

Post back and let us know!

 

Hello,

As requested:

Wired

IPv4 & IPv6

NAT Type:Open

Detailed Network:

Download: 115.47 Mbps

Upload: 10.80

Packet Loss: 0%

MTU: 1480

Latency: 69 ms

 

Thanks for the info!

Do you see the same thing if you turn off IPv6 on your router?

The rest of your stats look good so that should be all good. If IPv6 being shut off does not help let's go ahead and soft reset the console to

factory settings.

Be sure to choose keep games and apps on step 7 so you don't have to reinstall anything.

Post back and let us know how that goes!