store experience host not updating

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Hello, thank you for replying.

I am using a 2020 model Xbox One console. And I'm not sure how or when exactly the issue originated but I've had it for nearly a year.

The main issue I'm having is with this Store Experience Host not updating at all, it just stays at 0.

Since that's been happening I can still access the store but all games download halfway and then stop completely.

My NAT type says open and there are no error messages.

Hi Twistem,

You're welcome.

Thanks for the screenshot and details.

This once happen to the Xbox Insiders and an update and installation of the Xbox Console update plus the Microsoft Store update fixed the issue. However, if you have already tried to do that with no success, then please submit a report to Team Xbox. Please follow the steps below:

1. Install Report a Problem app from Microsoft Store in Xbox Console.
   
2. Press and hold the Xbox button, select Report a problem and select Report new problem.
   
3. Please provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. Enter a short title for your issue.
   
7. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
8. Select Submit. It can take several seconds for your problem report to send.
   

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Regards,

Hi Twistem,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to install a game and it keeps on getting stuck. Let us check on this together and sort this out in timely manner.

Since, we noticed that you are using Xbox Series X|S and Xbox One as category of this thread. May we confirm if you are using an Xbox Console?

May we ask for a screenshot of the issue? Please conceal any personal information.

Are you part of Xbox Insider?

When did this issue happen? After an update? Over a month ago?

May we ask for a screenshot of your Xbox Network? If you are using a computer not an Xbox Console, we will provide the steps below:

• For Windows 10:
  
  • PC Settings > Gaming > Xbox Network and check the NAT Type.
    
  • Look for NAT Type
    
  • Please reply with any error message/code you notice.
    
• For Windows 11: Install Xbox Console Companion app from Microsoft Store (click here)
  
  • Launch Xbox Console Companion app.
    
  • Go to Settings and select Network tab.
    
  • Look for NAT Type.
    
  • Please reply with any error message/code you notice.
    
• For Console:
  
  • Kindly go to Xbox Console's Settings.
    
  • Select Network and Network Settings.
    
  • Look for NAT Type.
    
  • Please reply with any error message/code you notice.
    

We would like to know more details and for support articles you may use these links as reference:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the computer part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

After following your steps, I went to the Microsoft Store app and attempted to download a game. The game isn't showing in the queue, but the "Store Experience Host" and "Microsoft Xbox Purchase Host" is in the queue. I have noticed that every time I have done a form of resetting since the issues started, those two apps(?) need updated but only sometimes successfully update.