storage device with fifa 18 profile. please select a storage device to load from

Discus and support storage device with fifa 18 profile. please select a storage device to load from in XBoX on Consoles to solve the problem; Hi, I've read a few questions about this but nothing seems to fix the issue. Has anyone been able to fix it? I've spent the best part of 3 hours with... Discussion in 'XBoX on Consoles' started by DarrenFerguson2, Dec 4, 2019.

  1. DarrenFerguson2
    DarrenFerguson2 Guest

    storage device with fifa 18 profile. please select a storage device to load from


    Hi,

    I've read a few questions about this but nothing seems to fix the issue. Has anyone been able to fix it? I've spent the best part of 3 hours with EA support, see below transcript with no success on fixing the issue.

    Shubham (12/2/2019, 9:33:21 PM): Thank you for contacting EA HELP, my name is Shubham, may I start with your first name please?

    (12/2/2019, 9:33:32 PM): Darren

    Prabhakar (12/2/2019, 9:33:52 PM): Thank you for contacting EA HELP, my name is Prabhakar, may I start with your first name please?

    (12/2/2019, 9:34:03 PM): Darren

    Prabhakar (12/2/2019, 9:34:50 PM): Hello Darren, pleasure meeting you here. I hope you are doing well. I can see that you have created a case regarding FIFA 18, would you like to explain a bit on it?

    (12/2/2019, 9:35:25 PM): Yes, I get the message 'you have more than storage device with fifa 18 profile. please select a storage device to load from'

    (12/2/2019, 9:35:38 PM): but I don't get an option to select a device

    Prabhakar (12/2/2019, 9:36:07 PM): Thanks for making the concern clear to me.

    Prabhakar (12/2/2019, 9:36:50 PM): I can understand this can be upsetting when we are unable to play FIFA 18 due to some error regarding the storage device. I am happy to help you. Do not worry, I will certainly check this for you.

    (12/2/2019, 9:37:06 PM): thanks

    Prabhakar (12/2/2019, 9:37:33 PM): You are welcome.

    Prabhakar (12/2/2019, 9:37:56 PM): May I ask you a few questions here so that I can understand the root cause of the issue with your FIFA 18 storage device and help you with relevant guidance and troubleshooting?

    (12/2/2019, 9:38:08 PM): yes

    Prabhakar (12/2/2019, 9:38:20 PM): Thanks for the affirmation.

    Prabhakar (12/2/2019, 9:38:33 PM): Were you able to play the game successfully earlier?

    (12/2/2019, 9:38:38 PM): yes

    (12/2/2019, 9:39:10 PM): i have done a full xbox console factory reset

    (12/2/2019, 9:39:21 PM): but same issue

    Prabhakar (12/2/2019, 9:39:41 PM): Thanks for your sincere efforts to get the issue sorted.

    Prabhakar (12/2/2019, 9:39:54 PM): Please allow me a minute to get this checked for you. I will be right back.

    Prabhakar (12/2/2019, 9:42:55 PM): Thanks for your time and patience. Checked and found that this has occurred because of the alternate Mac address.

    Prabhakar (12/2/2019, 9:43:06 PM): Here are the steps to try fix the issue:

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear

    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.

    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.

    4. Once the brick is Orange, start your console.

    (12/2/2019, 9:43:38 PM): let me check

    Prabhakar (12/2/2019, 9:45:11 PM): Sure. Take your time.

    Prabhakar (12/2/2019, 9:48:55 PM): Hey there, how is it going?

    (12/2/2019, 9:49:41 PM): same issue

    (12/2/2019, 9:49:56 PM): I just get an okay but same message appears

    Prabhakar (12/2/2019, 9:50:34 PM): This is sad. Allow me a minute again. I will re-analyze the issue.

    (12/2/2019, 9:53:44 PM): ok

    Prabhakar (12/2/2019, 9:54:08 PM): Thanks for your time.

    Prabhakar (12/2/2019, 9:54:30 PM): I checked and it looks like if we remove and re-add Gamer Tag, this should fix the issue.

    Prabhakar (12/2/2019, 9:54:51 PM): Let's try that .

    Prabhakar (12/2/2019, 9:54:52 PM): REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.

    2. Scroll down to Settings Icon.

    3. In the Setting menu scroll down to Account.

    4. Select Remove accounts.

    5. Select the account that you want to remove.

    6. Select Remove to confirm.

    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.

    2. Select Sign in.

    3. Scroll down to Add & Manage.

    4. Select Add new.

    5. Type the email address or phone number you use to sign in to your Microsoft account.

    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.

    7. Review the privacy statement summary, and then select Next.

    8. Select your Sign-in and security preferences.

    9. Check out how you look on Xbox, and then select Next.

    10. Choose your colour, and then select Next.

    Note: The preference that you're currently using at home appears with a checked box.

    11. Press the Xbox button on your controller to return to the Home screen.

    (12/2/2019, 9:58:04 PM): checking

    Prabhakar (12/2/2019, 9:58:48 PM): Great! I appreciate your efforts here.

    (12/2/2019, 10:01:31 PM): It's syncing data for fifa 18

    (12/2/2019, 10:01:37 PM): so waiting

    Prabhakar (12/2/2019, 10:02:00 PM): I hope this should work by now.

    Prabhakar (12/2/2019, 10:02:19 PM): I must say you are very patient and calm. Thanks for the cooperation.

    (12/2/2019, 10:02:21 PM): same issue

    (12/2/2019, 10:03:19 PM): I just don't understand were its looking for the profiles if I've deleted everything for the factory reset

    (12/2/2019, 10:03:40 PM): unless there's something on my account

    Prabhakar (12/2/2019, 10:04:08 PM): Yes, I was about to suggest the Factory Reset. As you have already done this earlier, so I directed you with other steps.

    Prabhakar (12/2/2019, 10:04:11 PM): Press the Xbox button on your controller to return to the Home screen. Or say, “Xbox, go home.”

    Pull the right trigger to scroll down, and then press the A button to select My games & apps.

    Highlight the game for which you have an add-on, and then press the Menu button on your controller.

    Select Manage game.

    Scroll right to the Ready to Install section.

    Highlight the add-on or game content you want to install, and then press the A button on your controller.

    Prabhakar (12/2/2019, 10:04:16 PM): Could you try the steps above?

    (12/2/2019, 10:07:12 PM): yes but there is nothing to see on the 'Ready to Install' menu option

    Prabhakar (12/2/2019, 10:08:01 PM): Is FIFA 18 downloaded on your Console?

    (12/2/2019, 10:08:07 PM): yes

    (12/2/2019, 10:08:21 PM): all forty odd gig worth

    Prabhakar (12/2/2019, 10:09:20 PM): I can't suggest you to re-install the game and retry as that would be a very long process.

    Prabhakar (12/2/2019, 10:09:34 PM): Let's see this if it works:

    Go to Settings -> All Settings -> System -> Storage -> Clear local saved games. Once this is done, go to Settings -> All Settings -> Network -> Network Settings -> Go offline.

    Prabhakar (12/2/2019, 10:09:40 PM): Restart the console and retry.

    (12/2/2019, 10:12:29 PM): ok, checking

    Prabhakar (12/2/2019, 10:12:35 PM): Thanks.

    (12/2/2019, 10:14:49 PM): same issue

    Prabhakar (12/2/2019, 10:15:53 PM): Darren, we tried all the steps that are recommended to fix the issue. It's sad that the issue is still there. Let me do one thing here. I will reanalyze the issue and gather some effective ways to fix this. This may take
    a little while. Hence, I will email you the steps along with the follow up email of this contact so that you can try them in your convenient time to resolve the issue. Sounds good?

    Prabhakar (12/2/2019, 10:16:09 PM): And you may get the game re-installed and try.

    (12/2/2019, 10:16:37 PM): I can try this again but offline

    Prabhakar (12/2/2019, 10:17:22 PM): Yes, okay.

    Prabhakar (12/2/2019, 10:18:02 PM): I will email the rest of the steps to you now. Please try them and re-contact us if not solved. We will consult our experts and try fix the issue for you.

    (12/2/2019, 10:18:43 PM): Please send me a case number with the email to refer back too

    Prabhakar (12/2/2019, 10:19:03 PM): Sure, this is it.

    Case : 53578830

    Prabhakar (12/2/2019, 10:20:08 PM): Today you contacted us about the issue with FIFA 18 Storage and I was able to assist you with some steps. When the issue wasn't sorted, was able to offer further steps via email. Is there anything else apart from this
    concern I may assist you with?

    :)
     
    DarrenFerguson2, Dec 4, 2019
    #1
  2. xDevilxGirlx421 Win User

    storage device with fifa 18 profile. please select a storage device to load from

    Hi,

    have you tried deleting the game and reinstall it again to see if that helps
  3. DarrenFerguson2 Win User

    storage device with fifa 18 profile. please select a storage device to load from

    Hi,

    Yes, twice. I've managed to get it working but I had to create a new microsoft\Xbox account with a new tag. so the problem still remains. The fact that I did a factory reset of my Xbox and removed all the data should remove any profiles. The only thing I
    can think of is that the profiles are downloaded from the Xbox\EA servers when the game syncs.
  4. Lordfoo22 Win User

    Select storage device

    I have a 4 GB slim with a 250 GB hard drive and it's annoying having to pick the 250 every time I start a game.. it would be nice to have a default setting in the next dashboard update.
  5. voteDC Win User

    Select storage device

    The only way to stop it is to only have one memory device connected. I get the pop-up asking when I have my memory unit in as well as the hard drive. Take the memory unit out and the pop-ups don't occur. Of course not much use if you have a 360 with onboard
    storage.



    This is annoying for me as well though because I keep my profile on the memory unit for when I go around to friends houses and I can't be bothered to keep moving it back and forward between hard drive and memory unit.



    I think you have a top idea about being able to set one device as the 'default'.
  6. DangerousBard Win User

    (connection to fifa 13) CAN ANY1 HELP ME, AND HELP SAVE THIS POOR LITTLE `xbox` FROM LEAVING MY 4thFLOOR FLAT, VIA MY BALCONY..

    This is one of many issues that plague FIFA 13 in different consoles and since the life of a xbox console is at stake let's try to sort this problem out asap:

    a)Delete you profile

    b)After deleting your profile, clear your system cache:

    1. Press the Guide button on your controller.

    2. Go to settings and select System Settings.

    3. Select Storage or Memory.

    4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

    5. Select Clear System Cache.

    6. When prompted to confirm storage device maintenance, select Yes

    c).Re-download your gamertag

    d)Test you network

    e)Try playing FIFA 13 again.
Thema:

storage device with fifa 18 profile. please select a storage device to load from

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