Stopped connecting to internet

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting to your network.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly power cycle the Xbox by pressing and holding the Xbox power button for 10 seconds until it shuts down.

Wait a few minutes, then turn it back on.

And then restart your network hardware.

To do this, unplug your modem and router for about 5 minutes.

Plug them back in and wait for all the lights to stabilize.

Restart your Xbox and try connecting again.

Next is to test your network connection.

On your Xbox, go to Settings > General > Network Settings and select Test Network Connection.

If the issue persist after performing the troubleshooting steps, kindly connect to your network using a Ethernet cable via wired connection. And then see if it works with this type of connection.

Thank you for your cooperation.

poor internet connection maybe stop making lame excuses

Thanks for ur suggestions but it didn't quite solve my problem because I can't even test the Internet connection. When I connect my Internet cable without connecting the tv cable, it shows that it is connected, but once I connect the tv cable, it shows that
the Internet just stops working :/

It just stops as soon as I say I am connected to the internet, it assumes Xbox live automatically connects too.

That doesn't stop the built in "Lag compensation system" that rewards people with slower internet connections.