Stonierung Vorbestellung

Hi AdrianOn !

Thanks for your question. Have you checked this support page: Anfordern einer Xbox-Erstattung | Xbox Support ?

Try to follow the instructions and tell us if it works

Have a nice day !

Hello there!

It would be best to confirm the purchase of the game within your order history. This is done by following our
View your Microsoft Store order history.

The official release date is stated as October 9th through their
BEAM Team Twitter, but is due to change.

If the there are further issues after the game releases, please reach out to our
Customer Support team.

We appreciate the feedback.

Best wishes!

Hallo. In der Regel wird eine Vorbestellung erst unmittelbar vor der Produktfreigabe vorgenommen. Wurden Sie zweimal für das Spiel in Rechnung gestellt?

[Translation-

Hello. In general, a pre-order is made only immediately before the product release.
Have you been billed twice for the game?]

If you placed a preorder on a digital game you would get charged 10 - 14 days before the release, if you pay with direct debit, credit card or PayPal. You only get charged at the time you made the purchase when you paid with an existing balance on your account.

If this is the case you could go to the support page:
http://support.xbox.com/contact-us. There you select billing and payment. If you are in this section there is an Option to get more contact ways and you could set up an call back.

Hope that helps.

Wait till it opens again or ask for a call back.