Stolen gamertag

Discus and support Stolen gamertag in XBoX on Consoles to solve the problem; Hello Xbox ambassadors, my Xbox account was hacked and the hacker souly hacked my account for my gamertag. It is proven that the gamertag is mine from... Discussion in 'XBoX on Consoles' started by Sling01345673, May 13, 2018.

  1. Stolen gamertag


    Hello Xbox ambassadors, my Xbox account was hacked and the hacker souly hacked my account for my gamertag. It is proven that the gamertag is mine from the clips on my drive and that the gamertag was in fact changed in a different state. With that said, I contacted
    a xbox manager about this. I have been speaking to him via email. After everything was proven, he escalated the case and then made me create side email so that everything from my account old account would be transferred to that account INCLUDING my stolen
    gamertag @Sling and all my games, gamer score etc. So all in all, it was like nothing ever happened. He emailed me, which I still have the email saying, " your case has been escalated and approved, just sign into the email you created before and everyhting
    will be transfered including your desired gamertag that was stolen." I made sure with him with him before I tried to sign in and that all problems have been fixed, he said yes, you're all set. I have all the emails and lies documented. Long story short, I signed
    in to that email and nothing happened, it was just a brand new account with nothing on it. So, I called xbox support and spoke to a specialist with my case number of #[Mod Removed]for 2 hours and he gave me nothing, as usual and told me to post a forum to
    the ambassadors and said "they can help me with this problem and fix it because they are higher than I am". So thus far, I have had my time wasted, I have been completely lied to by an xbox manager via email, gamertag stolen and now I am here on my last string
    to retrieve what was mine. If not, I will happily switch to PS4 because no one deserves to go through all this mess and hard ache without a resolution. The xbox managers name is Jhonjon. All I want is my gamertag @Sling back from the xbox theif and rule breaker
    and if you guys are as strict and out for justice as you sat you are than this should be a no brainer and not a problem. I will be happy to play on xbox again if what was once mine that was wrongfully taken, is returned.

    Thank you.

    My email is [Mod Removed], you may email me on there too for a better conversation or here, it doesn't matter to me. Just know I have complete documentation of a xbox manager lying to me and that is outrageous.

    :)
     
    Sling01345673, May 13, 2018
    #1
  2. gamertag stolen

    Hi friends here is my problem:

    Somehow my mail is linked to an other gamertag

    My original gamertag isFacu feg and my mail is linked to the gamertag and is
    [REMOVED - DO NOT POST EMAIL OR WLID]

    Since someone hacked my account my email is linked to a gamertag that is not mine and obviously does not have xbox live gold called

    What can i do? help please i spend a lot of money for xboxlive gold

     
    HurtBalloon9864, May 13, 2018
    #2
  3. VernierSlake
    VernierSlake Guest
    Stolen Gamertag

    It's the only way you're going to get your account back at this point. Change all your passwords while you're at it.
     
    VernierSlake, May 13, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Stolen gamertag

    Ambassadors are not employees of Microsoft so we cannot be any higher than who you spoke to. We are just fellow gamers like yourself who volunteer our time to help others. Unfortunately, you will need to continue working with support for help with this issue.
     
    Smwutches, May 13, 2018
    #4
  5. Xbox is a bunch of idiots my guy, I'm done with this stupid company, alwyays something. Selling my xbox on letgo and getting my beautiful PS4 and lying.
     
    Sling01345673, Nov 1, 2018
    #5
  6. Dirty Loco Win User

    My account was stolen!

    Ring Xbox Support and report the gamertag stolen.
  7. Daft Badger Win User

    Gamertag was stolen

    Not sure how your gamertag could be "stolen" from you.

    You cannot know for sure wether the gamertag is not being used,gamertags are used on other services,not just xbox live.

    If it says the tag is taken then that's it,you will have to think of another tag
  8. Zo-D36CFE7E-B018-429 Win User

    Gamertag was stolen

    Contact Support for further help and @Xx Gamer 2015 you wont win against Microsoft
  9. Coltrane19 Win User

    Gamertag stolen

    It might not be stolen,

    Are you sure you put in the original email address for the account?

    If you put in an unused email it would have auto-generated a new gamertag. Think back to any older emails you might have used. If you don't remember the password for them you can attempt to reset it at www.xbox.com/forgot.

    Also a call to xbox support could help as well.
  10. steeledwand7664 Win User

    Stolen Gamertag

    If you have talked to phone support and they escalated it up to the escalations team at the same time they would have had you create a new account and put that information into the form to escalate your situation up to the escalations team. once it is escalated
    up normally it takes up to 72 hours for the escalations team to transfer everything over to your new account including your gamertag, score and any digital content that was purchased on the original account. If phone support did their job correctly they should
    have explained all of this to you when doing the escalation. so what you would want to do is keep an eye on the email for the account that you created because that is how the escalation team will contact you letting you know everything has been moved over.
    I would suggest call back xbox phone support and asking them what the status on the escalation is. they should be able to tell you what the status on it is.
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    Stolen gamertag: Hello Xbox ambassadors, my Xbox account was hacked and the hacker souly hacked my account for my gamertag. It is proven that the gamertag is mine from the clips on my drive and that the gamertag...