Stolen from and disappointed

Hey abielmartinez,

You should contact
Xbox Billing Support to resolve this issue. Furthermore, you probably have recurring payments enabled. Where as your gold runs out it will automatically renew your subscription. You should pay close attention to details like this related to your account
regularly.

Best,

Nozzle

Hey there

There might be an error contact costumer service they will help u out quick

Hi there,

Sorry you are having issues. Sadly all we can do here on the forums is give advice.

You will need to contact an agent at Xbox Support to discuss the specifics of your account.

Also you can view and cancel any active subscriptions on your account here: Subscriptions.

Hope this helps.

Hi

Are you sure you were eligible for the promotion? It's for new customers with no history or Xbox Live ever or from a certain date. I would check the fine print to make sure that you qualify. You may not have and that's why it charged you full price

For future reference, you have to turn off auto renew at: https://account.microsoft.com in the services and subscriptions section. These deals automatically sign you up to monthly
subscription. You should always read the terms and conditions.