Stolen account and after recovery data and library wiped

Discus and support Stolen account and after recovery data and library wiped in XBoX on Windows to solve the problem; Hello, recently i get a notification with some suspicious logging activities on my account and after 10 minutes from that notifications my account was... Discussion in 'XBoX on Windows' started by Omar Mihai, May 6, 2023.

  1. Omar Mihai
    Omar Mihai Guest

    Stolen account and after recovery data and library wiped


    Hello, recently i get a notification with some suspicious logging activities on my account and after 10 minutes from that notifications my account was linked to an email that was not mine and after minutes of getting the account back i seen that my games and apps from that account are gone and even my details. What can i do in this situation?

    :)
     
    Omar Mihai, May 6, 2023
    #1
  2. Omar Mihai Win User

    Stolen account and after recovery data and library wiped

    I have the right email and after i got the account back i woke up with nothing in my library and when i searched the games in store it appears that i have to buy the games. I have even the proof from Microsoft that i purchased the games. So i think i need some assistance from someone in the microsoft staff.
  3. Rostom L Win User

    Stolen account and after recovery data and library wiped

    I understand. If your account was hacked and then recovered, your games are still supposed to be there. No one will be able to remove it from the account itself. It may be a different account. You can check your Xbox profile via https://account.xbox.com/Profile.

    If you need further assistance from the Xbox Support team, please contact them here https://support.xbox.com/contact-us.
  4. Rostom L Win User

    Stolen account and after recovery data and library wiped

    Thank you for the confirmation. Please make sure that your account's primary email address or aliases are all updated along with your account security information like phone number and alternate email address so the hacker can't get it back.

    How did you lose your games? Is it like you can't play them unless you purchase them again or your game progressions are all deleted?
  5. Omar Mihai Win User

    Stolen account and after recovery data and library wiped

    I didnt create any new account i just recover it with the microsoft recovery steps like password and after the phone number that was not changed but my main problem its that i lost the games that i payed i had Forza Horizon 4 Forza Horizon 5 and some DLS`s that are all gone and i want my games back i even have the proof for Forza Horizon 5.
  6. Rostom L Win User

    Stolen account and after recovery data and library wiped

    That's odd. Please try to contact the Xbox Support team for them to further investigate the issue.
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Stolen account and after recovery data and library wiped

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