Still Waiting

So Christmas morning my son opens his new Xbox1 and starts to play, half hour later the power supply unit dies, returned it on 12/26, numerous calls to support, some helpful some I might as well been talking to my dog!!!!!!! It has now been 10 working days
since they got the unit and no emails telling me the unit is on it's way back, first off why I had to wait is beyond me, maybe next launch I should not pay for the unit until I know the system works, had the same issue with 360, funny how my PS3 worked from
day one and is still going. Very disappointed and seriously doubt when they launch the next new one that I will buy it right away!!!!!

:)

 

STILL still waiting....

Hey frellinbubby,

Unfortunately we cannot provide an ETA for this issue. We totally understand all of the points you have made, and as soon as we have information we can share, we'll reach out to you via Xbox Live message.

Thank you for your patience.

 

STILL still waiting....

So I got this polite response about still waiting for gears of war 2,3, and judgment free downloads by playing it on xboxlive gold before dec 31 (which I did ): We've passed your information along to the proper teams. They will investigate your eligibility
for this offer and, if you qualify, you will receive an Xbox Live message with further details.

soooo.... When should I expect an actual answer? This is why we bought an Xbox one, and now more than 2 months later, I still have no answers. This is not an answer. Someone please let me know who is making this decision and when. I met the requirements,
and it's been longer than 6-8 weeks. I am now REALLY worried that I am getting ***, and that's crap. Gamer tag is . Would appreciate a timely, actual answer this time, or someone live to contact.

 

Yeah I will never again buy a Microsoft Product on Day one, I'm going to just go somewhere else.

 

I feel your pain. I raised a case on 26th November due to the disc drive not working. I have only just received my console today. They actually cancelled my first exchange order at the weekend after finally acknowledging it had gone missing, and shipped
out a new console on Monday.

Its not all smiles though, they charged me for my first exchange order, so I am now totally skint, trying to fight for MY money back. This is the WORST customer service that I have ever received.

Good luck to you, you'll need it!

 

Finally after numerous phone calls the power supply is on it's way, with a scheduled delivery date of Friday, one month turn around totally unacceptable!!!!!!!!!!!!!