Still waiting for my copy of Street Fighter 4 from the promo of 30th Anniversary pre sale

I also pre-ordered Street Fighter 30th Anniversary Collection and was supposed to receive codes to redeem free digital copies of Street Figher 4 Arcade Edition and Street Fighter 4 Ultra Edtion. I've never received those codes and
it's been >10 days. I've contacted Xbox twice and was now told to post on these forums to, and I quote, "Thank you for that, we get this a lot, this was already raised to our sales specialist and collecting all this, for now we don't have copy of the codes
to give out at the moment, but for you to get your code sooner, I recommend to post something to our sales and promotion forums support, for you to be contacted by them and send you a code sooner,". They were kind enough to send me a link....

I bought the street fighter game 30th anniversary collection and already spent 10 useful days and I did not receive the code of the ultra street fighter 4 ... how should I proceed?

Ultra street fighter IV is actually a DLC that is shown as available, not it's own game. I was wondering if that had anything to do with it. Also weren't prepurchases of the 30th Street Fighter Anniversary collection given Ultra Street Fighter IV?

Thank you Xbox!

I have received my promotion codes for street fighter 30th anniversary collection. And, an extra thank you to your representative Christina!!

Hello LUKEY DUKE305,

This forum is for Xbox Live Rewards issues only. You could try reaching out on that game's forums for more specific support.