Still waiting for Alan Wake + add-ons promo codes, after redeeming code for Quantum Break

Discus and support Still waiting for Alan Wake + add-ons promo codes, after redeeming code for Quantum Break in XBoX Sales and Promo to solve the problem; I bought a digital code Quantum Break in June. It came with the description which said "comes with codes for Alan Wake, The Signal" etc, and that the... Discussion in 'XBoX Sales and Promo' started by johndog, Sep 25, 2016.

  1. johndog
    johndog Guest

    Still waiting for Alan Wake + add-ons promo codes, after redeeming code for Quantum Break


    I bought a digital code Quantum Break in June. It came with the description which said "comes with codes for Alan Wake, The Signal" etc, and that the codes would come to my account in the form of a message. I redeemed the code in July, but I still haven't
    received these codes.

    :)
     
    johndog, Sep 25, 2016
    #1
  2. badandybad
    badandybad Guest
    never received codes for Alan Wake and DLC after purchasing Quantum break

    Hi, I never received the codes for the Alan Wake and DLC after i purchased Quantum Break on 5/16/2016. I pulled this from Amazon, which is where i purchased the Quantum Break code.

    • Includes an additional full-game download of Alan Wake, the Xbox 360 game playable on Xbox One, as well as The Signal and The Writer add-ons (download code will be delivered via an Xbox Live message 7-10 days after downloading Quantum Break).
     
    badandybad, Sep 25, 2016
    #2
  3. incubeezer
    incubeezer Guest
    Quantum Break Preorder Codes

    I have not received any codes after 10 days and was directed here by Xbox Support.

    Promotion Details    : Quantum Break preorder was supposed to include these game codes: Alan Wake, Alan Wake's American Nightmare, and a Quantum Break Windows 10 code.

    Date of Purchase: I purchased Quantum Break from the digital store on 4/4 by selecting an advertisement for the pre-order on the Home screen

    Promo Item(s): Alan Wake, Alan Wake's American Nightmare, and a Quantum Break Windows 10 code.

    Thanks
     
    incubeezer, Sep 25, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Still waiting for Alan Wake + add-ons promo codes, after redeeming code for Quantum Break

    Hey there EonDog.

    Please make sure you're posting from the same account you originally pre-ordered Quantum Break on so that we can best look into this. To verify your purchases, check out
    account.microsoft.com.
     
    Mister Maka, Sep 26, 2016
    #4
  5. johndog
    johndog Guest
    I posted from the same account in which I redeemed the code. Redeemed codes don't seem to show up on account.microsoft.com. Certainly purchases from non-Microsoft retailers won't show up there.

    I bought the code after the game was released. The code was sold advertising that Alan Wake came with the game, and that Alan Wake codes would be sent later. The description made no mention of pre-order.
     
    johndog, Sep 27, 2016
    #5
  6. Mister Cizl
    Mister Cizl Guest
    Hey EonDog! Do you have any other accounts that may have had the code applied instead? Where did you purchase the code from? When you view Quantum Break in the store on the console with your account does it list a price? Post back and let us know!
     
    Mister Cizl, Nov 3, 2018
    #6
  7. Mister Beep Win User

    Missing free games codes from Quantum break

    Hey there!

    When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
    be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

    In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.
  8. Mister Beep Win User

    Purchased Quantum Break as part of bundle and haven't received Alan Wake codes

    Hey Leonix!

    Thanks for posting! When did you redeem the Quantum Break code? In order to receive Qyuantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
    be eligible. If the code was redeemed on your account after those dates, unfortunately we'll be unable to assist further.

    Also, the code for Alan Wake is located in the Quantum Break Xbox One bundle packaging. I recommend checking that out to find that code.
  9. Miramirajane Win User

    Codes for games

    Hi ImmoOrrtal,

    The codes for Quantum Break on Windows 10, Alan Wake game, The Writer DLC and The Signal DLC will be sent within 7 to 10 days after launch.

    Players who pre-ordered Quantum Break will receive the following via their message center:

    •Alan Wake’s American Nightmare (Xbox 360 Backwards Compatible version)

    •Alan Wake (Xbox 360 Backwards Compatible version)

    •Alan Wake : The Writer DLC (for Alan Wake on Xbox 360)

    •Alan Wake : The Signal DLC (for Alan Wake on Xbox 360)

    •Quantum Break on Windows 10

    For missing or deleted codes, the forum support team will assist you. Wait for their reply on this thread.
  10. ItsLC Gaming Win User

    Quantum break pre order

    seems like you wont get alan wake until after quantum break releases, what it says on the store page

    Quantum Break includes full game download of Alan Wake, the Xbox 360 game playable on Xbox One, as well as The Signal and The Writer add-ons.

    The code for these items will be delivered to your Xbox Message center within 7-10 days of Quantum Break’s release.
  11. B21993Ray Win User

    Out of 10-day-range already,my redeem code for American Nightmare is still not in my hands yet

    Thanks！I'll keep on tracking my redeem codes for Quantum Break's Windows 10 version and Alan Wake!
Thema:

Still waiting for Alan Wake + add-ons promo codes, after redeeming code for Quantum Break

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