Still under as child on Xbox family and have no way of changing it!

Discus and support Still under as child on Xbox family and have no way of changing it! in XBoX Accessibility to solve the problem; When trying to purchase Xbox Game Pass Ultimate I was told I ‘need an adult to buy it’. I’ve read other forums and understand what my issue is I just... Discussion in 'XBoX Accessibility' started by brookles, Jul 29, 2023.

  1. brookles
    brookles Guest

    Still under as child on Xbox family and have no way of changing it!


    When trying to purchase Xbox Game Pass Ultimate I was told I ‘need an adult to buy it’. I’ve read other forums and understand what my issue is I just have no way of resolving it, I am over 18 years old and my date of birth is correct in my Microsoft profile so that wasn’t the issue, aswell as me adding my payment info onto my account. I have since discovered the reason I can’t buy it is because I am still under as a child on Xbox Family, I know I have to change it to an adult profile, but the thing is I can’t, as the only ‘adult’ in the ‘Xbox Family’ is my estranged older brother who I haven’t seen in 5 years and have absolutely no way of contacting. I don’t expect a miracle but if anyone could give any help on what to do I’d appreciate it!

    (please don’t say try talk to him - he’s estranged for a reason)

    :)
     
    brookles, Jul 29, 2023
    #1
  2. brookles Win User

    Still under as child on Xbox family and have no way of changing it!

    update:

    fixed it myself not long after this post lmao

    if anyone has a problem similar like this what I did was:

    go to settings and then to manage family and added a new member - created a new account that was definitely an adult account so I had permission to remove accounts from the family.

    once this account was then in my family I then logged into it went onto settings and manage family on that account and then removed both my actual account and my brothers account from the family.

    logged back into my actual account and was able to buy with no restrictions! <3
  3. steeledwand7664 Win User

    Why will my account not change to adult?

    There are 2 ways for an account to be a child account.

    1. DOB when the account was originally setup is under the age of majority (18 in most countries). This can not be changed and you would have to wait it out.

    2. It is in a family as a child account. When the DOB is put in that is under the age of majority it is required to be put into a family as a child account. You can check this out by signing into the parental account at account.microsoft.com/family and you
    would have to option to remove your account from the family. Keep in mind if you do this and your DOB is still under the age of majority you would not be able to do anything on the account till you are put back into a family as a child.
  4. steeledwand7664 Win User

    Account login problems on Xbox

    If the DOB on your account is under 18 then it is REQUIRED to be in a family as a child and have an adult account attached to it.

    There is no way to change the DOB on an account once it is initially setup.

    So you would need to put your account into a family account as a child and have an adult account attached to it.
  5. steeledwand7664 Win User

    Parental permission

    Are you possibly still under a family as a child?

    There are two ways to be considered a child.

    1. DOB on account when it was originally setup. This will require the account to be setup in a family as a child account that would have an adult to control its options.

    2. If it was originally setup as a child in a family with a child account and it reaches the age of majority (18 in most countries) and is still under a family as a child account then it would still be considered a child account. To fix this you would just
    need to sign in with the adult account at account.microsoft.com/family and remove yourself from the family.

    This will put you into your own family as an adult AS LONG as your DOB when your account was originally setup is truly over the age of majority. If it is not then you would not be able to do anything on your account till you are added back to a family as
    a child account.
  6. steeledwand7664 Win User

    Why can’t I use the custom gamerpic option?

    There is two ways that MS sees an account as a child account.

    1. The DOB when the account was originally setup. (which is set in stone and can not be changed) If the DOB is under 18 it will ALWAYS have to be in a family as a child account till it reaches its 18th birthday.

    2. If the account is in a family as a child account. (even if the DOB is over 18 if it is still in a family as a child MS will see it as a child)

    With that being said

    When you say it was set as an adult account since then do you mean in the privacy settings on your xbox?

    This is not going to change it to an adult account. even if the DOB is over 18

    So if the DOB is over 18 this is what you need to do.

    Sign in at account.microsoft.com/family with the parent account and remove yourself from the family this will then put you into your own family as an adult.

    Keep in mind if you do this and the DOB when your account was originally setup is still under 18 you will NOT be ABLE to do ANYTHING on your account till you are added to an account as a child account.
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Still under as child on Xbox family and have no way of changing it!

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