Still Unable to Purchase Anything.

Discus and support Still Unable to Purchase Anything. in XBoX on Consoles to solve the problem; For three weeks now I haven't been able to purchase Xbox Live from a credit card or a pre paid card. I talked to support and they escalated my problem.... Discussion in 'XBoX on Consoles' started by Nighthawk II, Apr 15, 2014.

  1. Nighthawk II
    Nighthawk II Guest

    Still Unable to Purchase Anything.


    For three weeks now I haven't been able to purchase Xbox Live from a credit card or a pre paid card. I talked to support and they escalated my problem. I got an email from the escalation team saying that they have looked into my problem. I was happy that
    maybe the problem was finally fixed. It wasn't. The email says my problem was because of the new security proofs, then it just explains what the security proofs are and that's the end of the email. I have security proofs already, so I'm not really sure what
    to do at this point. I'm still locked out of buying Xbox Live and I've waited patiently for to long.

    :)
     
    Nighthawk II, Apr 15, 2014
    #1
  2. Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
     
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B, Apr 15, 2014
    #2
  3. Meevil101
    Meevil101 Guest
    Unable to purchase anything

    I can't actually believe this is the only response I got.
     
    Meevil101, Apr 15, 2014
    #3
  4. Still Unable to Purchase Anything.

    Hello Nighthawk II,

    I would recommend removing all your Credit Cards. This can be done through the Xbox: settings, Account, Manage Payment options. After that, please contact your Bank to make sure there is nothing blocking Xbox charges. Once you have done that can you please
    clear your system cache 3 times: settings, system, storage, hover over the Hard-drive and click (Y). Also, please go to the Hard Drive and go to the file System Items and delete Market Place data. Finally, please restart your Xbox and re-add the cards to buy
    a Itam from the Market Place store.

    Thank you!
     
    Alliance United, Apr 16, 2014
    #4
  5. Alliance United Win User

    Still Unable to Purchase Anything.

    Hello Nighthawk II,

    I would recommend removing all your Credit Cards. This can be done through the Xbox: settings, Account, Manage Payment options. After that, please contact your Bank to make sure there is nothing blocking Xbox charges. Once you have done that can you please
    clear your system cache 3 times: settings, system, storage, hover over the Hard-drive and click (Y). Also, please go to the Hard Drive and go to the file System Items and delete Market Place data. Finally, please restart your Xbox and re-add the cards to buy
    a Itam from the Market Place store.

    Thank you!
  6. Mister Darcy-9112DFB Win User

    Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
  7. Meevil101 Win User

    Unable to purchase anything

    I can't actually believe this is the only response I got.
  8. maxen Win User

    Unable to purchase anything

    Hi there,

    If you have the exact error code that would be tremendously helpful in offering solutions.

    However, if it is the case that you are trying to do this from the web, could I suggest you instead try from an Xbox 360? The web store does not yet support the use of the currency in the Microsoft Account (since the switch away from Microsoft Points) whereas
    this operation can be completed from the console.

    Let us know if that works, or if you are already trying this from a console when the error code appears.

    Again, giving us the error code itself would be enormously helpful in resolving this for you.
  9. Smwutches Win User

    Unable to purchase anything.

    You'll want to contact support and speak to billing. Http://support.xbox.com/contact-us
Thema:

Still Unable to Purchase Anything.

Loading...
  1. Still Unable to Purchase Anything. - Similar Threads - Still Unable Purchase

  2. Minecraft Multiplayer is still disabled after I turned on all the necessary settings

    in XBoX Games and Apps
    Minecraft Multiplayer is still disabled after I turned on all the necessary settings: I can't open the multiplayer in Minecraft and don't know what the problem is. I allowed everything in the xbox privacy and safety settings. I am the organizer of my microsoft account. I am over...
  3. 0x8007045d - unable to update any games, have reset back to factory settings and still not...

    in XBoX Games and Apps
    0x8007045d - unable to update any games, have reset back to factory settings and still not...: 0x8007045d - unable to update any games, have reset back to factory settings and still not working dc379146-75c9-4071-b76c-9f703e29c95e
  4. Why are we still unable to see a list of blocked users on the xbox app for PC?

    in XBoX Accessibility
    Why are we still unable to see a list of blocked users on the xbox app for PC?: I am trying to unblock a friend who was blocked by mistake. Only it seems that I can't do that because I don't own an xbox console? Why is such a simple functionality that is already present in...
  5. Delta still unable to capture game clips

    in XboX Insiders
    Delta still unable to capture game clips: Updated to Delta yesterday, still unable to record comfortably. Recorded okay once, tried again and it said recording started, then recording ended, game clip recorded. Then went to copy from usb...
  6. Unable to complete setup on phone still.. this is very frustrating! The code I enter is...

    in XBoX on Windows
    Unable to complete setup on phone still.. this is very frustrating! The code I enter is...: Unable to complete setup on phone still.. this is very frustrating! The code I enter is 100% right! Me as well as many others have this same issue. Trying to setup Xbox series s with my galaxy...
  7. "Sorry we were unable to complete your purchase" Only like 3 years still a recurring problem

    in XBoX Games and Apps
    "Sorry we were unable to complete your purchase" Only like 3 years still a recurring problem: Im a developer, 15 years in. If I cant figure out **** is wrong thats not on me. I tried to buy a minecraft expansion. I get that insanely unhelpful message. I log out log in, etc. Oh then I...
  8. Unable to access lifelong account, still get emails for it

    in XBoX Accessibility
    Unable to access lifelong account, still get emails for it: Hello, I have used the same account since I was a kid for Xbox. All of my achievements, sleepless nights, tears, sweat, blood, and money have gone into it. Context aside, it was stolen. I had...
  9. Unable to collect points or see points in the Xbox app, I do still get notifications for points

    in XBoX on Windows
    Unable to collect points or see points in the Xbox app, I do still get notifications for points: My reward points aren't showing up in the app and I can't collect them, I do get notifications that I have points to collect. I've signed out and back in, cleared all cache and data, uninstall and...
  10. I preordered the digital deluxe edition of diablo iv and i am still getting the unable to...

    in XBoX Games and Apps
    I preordered the digital deluxe edition of diablo iv and i am still getting the unable to...: Preordered the digital deluxe edition and still cant access the game. I have the statement from xbox live about both it and the points i earned by buying it. I still get the "unable to find a...