Still Unable to Purchase Anything.

Discus and support Still Unable to Purchase Anything. in XBoX on Consoles to solve the problem; For three weeks now I haven't been able to purchase Xbox Live from a credit card or a pre paid card. I talked to support and they escalated my problem.... Discussion in 'XBoX on Consoles' started by Nighthawk II, Apr 15, 2014.

  1. Nighthawk II
    Nighthawk II Guest

    Still Unable to Purchase Anything.


    For three weeks now I haven't been able to purchase Xbox Live from a credit card or a pre paid card. I talked to support and they escalated my problem. I got an email from the escalation team saying that they have looked into my problem. I was happy that
    maybe the problem was finally fixed. It wasn't. The email says my problem was because of the new security proofs, then it just explains what the security proofs are and that's the end of the email. I have security proofs already, so I'm not really sure what
    to do at this point. I'm still locked out of buying Xbox Live and I've waited patiently for to long.

    :)
     
    Nighthawk II, Apr 15, 2014
    #1
  2. Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B Guest
    Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
     
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B, Apr 15, 2014
    #2
  3. Meevil101
    Meevil101 Guest
    Unable to purchase anything

    I can't actually believe this is the only response I got.
     
    Meevil101, Apr 15, 2014
    #3
  4. Alliance United
    Alliance United Guest

    Still Unable to Purchase Anything.

    Hello Nighthawk II,

    I would recommend removing all your Credit Cards. This can be done through the Xbox: settings, Account, Manage Payment options. After that, please contact your Bank to make sure there is nothing blocking Xbox charges. Once you have done that can you please
    clear your system cache 3 times: settings, system, storage, hover over the Hard-drive and click (Y). Also, please go to the Hard Drive and go to the file System Items and delete Market Place data. Finally, please restart your Xbox and re-add the cards to buy
    a Itam from the Market Place store.

    Thank you!
     
    Alliance United, Apr 16, 2014
    #4
  5. Alliance United Win User

    Still Unable to Purchase Anything.

    Hello Nighthawk II,

    I would recommend removing all your Credit Cards. This can be done through the Xbox: settings, Account, Manage Payment options. After that, please contact your Bank to make sure there is nothing blocking Xbox charges. Once you have done that can you please
    clear your system cache 3 times: settings, system, storage, hover over the Hard-drive and click (Y). Also, please go to the Hard Drive and go to the file System Items and delete Market Place data. Finally, please restart your Xbox and re-add the cards to buy
    a Itam from the Market Place store.

    Thank you!
  6. Mister Darcy-9112DFB Win User

    Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
  7. Meevil101 Win User

    Unable to purchase anything

    I can't actually believe this is the only response I got.
  8. maxen Win User

    Unable to purchase anything

    Hi there,

    If you have the exact error code that would be tremendously helpful in offering solutions.

    However, if it is the case that you are trying to do this from the web, could I suggest you instead try from an Xbox 360? The web store does not yet support the use of the currency in the Microsoft Account (since the switch away from Microsoft Points) whereas
    this operation can be completed from the console.

    Let us know if that works, or if you are already trying this from a console when the error code appears.

    Again, giving us the error code itself would be enormously helpful in resolving this for you.
  9. Smwutches Win User

    Unable to purchase anything.

    You'll want to contact support and speak to billing. Http://support.xbox.com/contact-us
Thema:

Still Unable to Purchase Anything.

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