still unable to deposit points in my account, have not received answer

Hello Leydet,

If you posted around the middle of October, there was a migration to the current forum setup that caused some posts to be lost. Apologies for missing your previous post. As mentioned in your previous post, there is currently an internal issue with the data
stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with
another team. At the moment, we have not received a estimate on when this problem will be resolved.

To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the
inconvenience.

Hi MohamedReeda. Since we are unable to deposit to a credit card on file, per our FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft Points
card, or a Microsoft Points code with your Microsoft account to begin your account transition.

I'm still waiting for an answer on this as well... have not seen the funds deposited in my account.

Hi Anis Grm99. After further investigation, we have found that your issue is due to the fact that there is no payment accounts associated with your Microsoft account other than a Credit card, which we are unable to deposit to. In order for any deposit to
be made, per our FAQ:

Q: How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

A: In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft
Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Once you follow the above instructions, it will resolve your issue. Thanks for your cooperation.

Hello ItsGameOverNow,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This "primary" billable account is where your Credits are directed to to be deposited. When our deposit cannot find an expected deposit point, it aborts rather than deposit without specific instructions. Since we are unable to solve this issue with our own
support tools, this issue has been escalated with another team. At the moment, we have not received a estimate on when this problem will be resolved. We apologize for the inconvenience.