Still problems with one guid

I have enjoyed the new update until now, any time I use the one guid to change channels or even use the guid on my humax freeview box it just bends all out of shap an freezes. I spoke to someone at xbox support for over a hour trying everything but
nothing worked in the end I did a factory reset and still the same problem, the Microsoft agent has informed me it will need to be sent away for repairs but it seems like a software issue. Has anyone heard of incompatibility issues with the new update?

:)

 

Xbox One Guide/Tv Guide Problems

When the Xbox one first came out the guide for the Xbox one matched the guide for my Comcast cable. A week after buying the console, Comcast in Bluefield, WV 24701 changed their cable channels around due to adding HD channels. Now, the the Comcast guide
and the Xbox one guide do not match. I have called Microsoft customer service three times over the past year. The last time I spoke to someone we made a three-way call to Comcast and they tried to figure it out but between the two of them there doesn't
seem to be anything that they can do. Microsoft customer service said there was nothing else they could do, that I needed to speak to someone on this forum. Everyone I have spoken to in this area is having the same issue. How can I get this resolved?

 

one guide controllers problems

Heyo sune2416! Thanks for reaching out to us!

As a heads up, you shouldn't need a Kinect Sensor to use One Guide. This link here should have some more

insight on how to use it.

If you need some more info on setting it up, be sure to check out our guide
here.

Be sure to keep us posted on your progress!