Still not receiving rewards deposits

Discus and support Still not receiving rewards deposits in XBoX Rewards & Social to solve the problem; I have been a member of XBox Rewards since it started, and everything was fine until June of 2015, my credits stopped being deposited, and I keep being... Discussion in 'XBoX Rewards & Social' started by DoD ElderBrujah, Dec 21, 2016.

  1. Still not receiving rewards deposits


    I have been a member of XBox Rewards since it started, and everything was fine until June of 2015, my credits stopped being deposited, and I keep being told I need to update my account information. My information is correct and has been. I have over 88,000
    credits waiting to be deposited. I would greatly appreciate it if someone could please fix this. Being told over and over to update info that doesn't need to be updated is getting really old, so is not get a deposit in about 18 months.

    Thank you.

    :)
     
    DoD ElderBrujah, Dec 21, 2016
    #1
  2. rewards not being deposited

    All of the info on my account is correct and I am still not receiving my reward deposits
     
    Raving Cats 16, Dec 22, 2016
    #2
  3. Chemspook
    Chemspook Guest
    Xbox rewards credits are not being deposited. Billing information is still correct.

    Account still isn't receiving the rewards deposits. All information is accurate. Still a bug?
     
    Chemspook, Dec 22, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Still not receiving rewards deposits

    Hello LGN ElderBrujah,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
    this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Dec 22, 2016
    #4
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Still not receiving rewards deposits