Still Not receiving notification on xbox app

Hi Kathy,

To confirm, it didn't resolve it.

The 2nd update made everything worse.

Kind Regards,

Janine

Hello Poolnymph,

We hope you are doing well. Thank you for posting in Xbox Forums.

Based on your description, you have tried to install the Xbox app and updated your phone as per advice of our colleague and the issue still persist. Let us check on this together and sort this out in timely manner.

There are few things we would like to ask:

1. May we know if your phone is on vibrate or silent mode or else do not disturb mode?
   
2. May we ask if you can hear a sound of notification from the Xbox app when you get notified (like notification from a message from a friend or acquiring an achievement)?
   
3. Is your phone, Android or iOS?
   
4. Have you tried to use Xbox app beta version for your phone (Android, iOS)? Will the issue persist? Note: Using a beta app or service means you agree on providing feedback to team Xbox on how to improve the app.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Poolnymph,

Thank you for asking, I am doing great!

It seems like the update have fixed the issue. We are glad that the latest update works fine and that helped you with the issue.

We appreciate your time posting about your concern.

Feel free to post new thread if you need assistance - Create a new question or start a discussion.

Have a great day!

Regards,

Hi Kathy,

I am well, Thank You, I hope you are well too?

Thank You for getting back to me, as requested:

3. My phone is iOS

1. Phone is on ring and vibrate (it's always been my preferred settings - so nothing changed)

2. When functioning correctly, it is a sound and badge (favourite friend, achievements, messages, captures and party/game invites), but at the moment I am not getting any notifications in any format for friends (after the app update yesterday, I don't get friend ones on my xbox either)

4. I haven't used the beta app.

Problems started with the previous xbox update - issues were no app notifications at all. I uninstalled and reinstalled, and then party invite notifications were functioning. As friend notifications did not resolve even after an extended amount of time, I did my first post.

Yesterday after new update (and actions followed as post above) I still don't get app friend notifications and now it's the same issue for my xbox.

Prior to the previous update and yesterday's update, everything was functioning perfectly.

Thanks again Kathy.

Kind Regards,

Janine

Hello Poolnymph,

We're sorry to hear that the update of Xbox app did not fix the issue.

We would suggest you to open Xbox app and shake your phone to submit a feedback to Team Xbox. That way, they will be notified about this issue.

If shaking your phone will not open the option to send feedback/report an issue. Please try to check the other ways to submit a report using this link: Provide feedback to Team Xbox | Xbox Support

Have a great day!

Regards,