Still no fix: We were unable to turn on your console...

Discus and support Still no fix: We were unable to turn on your console... in XBoX Games and Apps to solve the problem; Still not working for me, tried both normal app and beta. Xbox and PC is both wired. Non limited internet. Worked fine for a while but then just... Discussion in 'XBoX Games and Apps' started by elstevedore, Feb 4, 2016.

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  1. Piddau
    Piddau Guest

    Still no fix: We were unable to turn on your console...


    Still not working for me, tried both normal app and beta.

    Xbox and PC is both wired. Non limited internet. Worked fine for a while but then just stopped.

    Just tried the power cycling today as well but nope.
     
    Piddau, Feb 15, 2016
    #16
  2. Mark.Giles
    Mark.Giles Guest
    Replying to the zezzex: Hi - I agree with your surprise about the response from your "chat" with support - were they implying that it was an issue with the console itself, rather than the app, do you think? I have noticed that I can't turn on the console
    via the smart glass app in my ipad either.

    The annoying thing for me is that the "console turn on from Windows" was working fine for me a few weeks ago, regardless of time left turned off - now it doesn't work.
     
    Mark.Giles, Feb 15, 2016
    #17
  3. Bestlano
    Bestlano Guest
    Hi All, We are sorry your experiencing this issue but please note thanks to your feedback the developers are investigating. As new updates are released continue to report any changes.

    Thanks,

    Best
     
    Bestlano, Feb 16, 2016
    #18
  4. Chris Biesterveld
    Chris Biesterveld Guest

    Still no fix: We were unable to turn on your console...

    Beta App solved it for me.

    Thanks Still no fix: We were unable to turn on your console... :)
     
    Chris Biesterveld, Oct 8, 2018
    #19
  5. XBF Leslie D
    XBF Leslie D Guest
    Code:
    Hi everyone! 
I'm glad you guys are getting resolutions from this thread.

This thread itself is 2 years old. So if you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far.
    Code:
    That way we can tailor our support specifically to you and others whom seem to be affected with the same situation.
     
    XBF Leslie D, Nov 2, 2018
    #20
  6. XBF Leslie D Win User

    Still no fix: We were unable to turn on your console...

    Hi everyone! 
I'm glad you guys are getting resolutions from this thread.

This thread itself is 2 years old. So if you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far.
That way we can tailor our support specifically to you and others whom seem to be affected with the same situation.
  7. Bestlano Win User

    Still no fix: We were unable to turn on your console...

    Hi Sage, We need a little more info, the developers are interested to know if your using a metered internet connection?

    Thanks,

    Best
  8. Mark.Giles Win User

    Still no fix: We were unable to turn on your console...

    Thanks - I have sent the problem report at 16.40 GMT - problem still present
  9. Bestlano Win User

    Still no fix: We were unable to turn on your console...

    Hi Sage, Thanks for the feedback. Good to hear that feature is working for you with the latest update. Let us know if your encounter this issue again.

    Thanks,

    Best
  10. the zezzex Win User

    Still no fix: We were unable to turn on your console...

    Well, I don't know what happened, but this suddenly started working for me. Nothing changed on my network. Just last week I tried a "chat" with xbox support and they gave me a strange answer, that turning on the xbox from the windows 10 app was not working
    yet, but would be in a future update. I found this to be a strange answer because I couldn't use the ipad smartglass app to turn on the xbox either. Either way, it seems to be working now. I don't know of a xbox update in the last few days.

    However, the first time I tried to use it, it gave me a message that I needed to be signed on with my account on the xbox. Makes sense to me, however, I live in a house with other people, and I don't want the xbox to automatically sign on as me.

    Is it working for anyone else? I've tried it with xbox app version 11.13.6008.00000 and the beta app version 14.14.12005.00000
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