Still no fix for my Xbox live rewards

itsprojectxii · Dec 17, 2016

still no fix all my details on my account are correct yet I still can't get my rewards

:)

LEESTLANE · Dec 17, 2016

Xbox live rewards progress not showing up.

Hello

My xbox live rewards progress is not showing up .

I managed to complete some surveys of the past months, still I get no credits also I started and finished a game with all achievements and still theres no rewards for my progress..

My account is no longer from Australia, I changed the region to Ireland so with my new rewards account.

Basically soon after changing my account region to Ireland, I joined again to Xbox Rewards.

When I will receive the rewards credits from the past months surveys and from the game that I completed with all achievements???

I received another reply from other thread 2 months ago, but still problem not solved.

Xbox live rewards progress not showing up

When you will solve my problem and fix this issue??

Luuk Smedts · Dec 17, 2016

Name change

Hey there!

I changed my Xbox Gamertag a few days ago. The game tag changed everywhere except on Xbox Live Rewards, also my achievement points have not been updated on Xbox Live Rewards, they still show the amount of achievements I had before the name change.

Does anybody know how to fix this?

Thanks for the help!

- Cyfael

XBLRewards8 · Dec 20, 2016

Hello itsprojectxii,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello itsprojectxii,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

LawWonder17

I have both XBox live rewards and Microsoft rewards. Will I still get my XB rewards credits converted into MS rewards points on my existing MS rewards?

XBLRewards8

Hello fatfemale0ver40,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Unfortunately, we cannot assist with any billing issues on your account. You may wish to try contacting Xbox support at (http://support.xbox.com/contact-us) if you would like to remove any cards from your
account.

dup1f3248fd-7014-441

But that still does not answer my Xbox LIVE Rewards situation, I signed up for Xbox LIVE Rewards on my old gamertag when I had only 60 Microsoft points, I took the monthly survey and then changed my gamertag, now when I sign back in on the Live Rewards page
with my current Live ID that I used to sign up with it just shows my old gamertag with a clear invisible avatar gamer picture. What the fish? How am I supposed to fix this? I took the survey and legitimately earned 20 points yet it still says I have only 60
on my account? I understand the reason behind having tight security on Accounts and I back it 110% but this is a tad bit ridiculous.

dup1f3248fd-7014-441

But that still does not answer my Xbox LIVE Rewards situation, I signed up for Xbox LIVE Rewards on my old gamertag when I had only 60 Microsoft points, I took the monthly survey and then changed my gamertag, now when I sign back in on the Live Rewards page
with my current Live ID that I used to sign up with it just shows my old gamertag with a clear invisible avatar gamer picture. What the fish? How am I supposed to fix this? I took the survey and legitimately earned 20 points yet it still says I have only 60
on my account? I understand the reason behind having tight security on Accounts and I back it 110% but this is a tad bit ridiculous.

Still no fix for my Xbox live rewards