Still in Gold live member validity period, but charged again, who can return my money?

Discus and support Still in Gold live member validity period, but charged again, who can return my money? in XBoX on Consoles to solve the problem; I paid 368HKD on Spe. 10th for 1 year gold live, but on Sep. 14th morning, when I turn on my phone, I got a message that my credit card be charged... Discussion in 'XBoX on Consoles' started by zzmssj2015, Sep 15, 2015.

  1. zzmssj2015
    zzmssj2015 Guest

    Still in Gold live member validity period, but charged again, who can return my money?


    I paid 368HKD on Spe. 10th for 1 year gold live, but on Sep. 14th morning, when I turn on my phone, I got a message that my credit card be charged 65HKD for 1 month gold live fee. It's such a foolish design, shouldn't not charge me again untill expired.
    I can't cancle the auto-charge on xbox website, what should I do? How can I get my 65HKD back? I'm in china. By the way, the website access is very very slow, if you want to sell in China, shouldn't you offer a better service? I love xbox one, but I'm really
    dispointed to microsoft's service.

    :)
     
    zzmssj2015, Sep 15, 2015
    #1
  2. Credit Card got charged after cancelling auto-renew

    I cancelled my auto-renew feature last month but got charged by Microsoft yesterday for Xbox Live Gold. Worse still I can't cancel the auto subscription. My dashboard shows me as a Live Gold member and the date of next renewal at 4/6/2015 but when I click
    cancel auto-payment the next page shows me as a silver member and hence I am unable to cancel it.

    How can I cancel auto-payment and request for a charge reversal?
     
    UnlinkedTooth6, Sep 15, 2015
    #2
  3. got charged for the free game of the month on xbox live gold

    I have just bought an xbox 360 and joined xbox live gold. The screen said - free games for gold. I downloaded the game and my credit card still got charged ! who can help me get a refund ?
     
    TangerineToe30, Sep 15, 2015
    #3
  4. zzmssj2015
    zzmssj2015 Guest

    Still in Gold live member validity period, but charged again, who can return my money?

    I tried every way to find the right guy to help me, I'm so tired. In china, you should not buy XBOX. I can't get my money back, I can't cancle auto-payment, so it will keep on charge me 65 HDK each month, and 368 HKD each year, ***!!!
     
    zzmssj2015, Sep 15, 2015
    #4
  5. Daft Badger
    Daft Badger Guest
    Daft Badger, Oct 31, 2018
    #5
  6. Daft Badger Win User

    Still in Gold live member validity period, but charged again, who can return my money?

  7. zzmssj2015 Win User

    Still in Gold live member validity period, but charged again, who can return my money?

    I tried every way to find the right guy to help me, I'm so tired. In china, you should not buy XBOX. I can't get my money back, I can't cancle auto-payment, so it will keep on charge me 65 HDK each month, and 368 HKD each year, ***!!!
  8. Smwutches Win User

    I cannot buy the Live Gold offer

    Yup, the offer is not valid for existing members. So it's not possible to extend a subscription with the offer.

    * Not valid only for existing subscribers. Limit: 1 offer per account; credit card required. Only valid through link in this offer**** SE. From 2/12 to 2/22 new members
    buying Xbox Live Gold 1M for $2 will get a second month automatically added to their account at no extra charge. See your next billing date at account.microsoft.com/services.
    After promotional period subscription continues to be charged at the then-current regular monthly price (subject to change), unless canceled. Plus applicable taxes.
  9. OlivierCésar Win User

    backwards compatible games

    Hi,

    Gold X360 backward compatible games will always show you a Buy This Game.

    But, that's no problem, click on Buy This Game and you will see Free if your Gold Subscription is valid. You will also need a valid payment associated to your account.

    Excerpt from the FAQ

    "When I try to download a game from Xbox.com I get a message that says "You have no valid payment options on file." Will I be charged for the free Games with Gold?

    You won’t be charged for the Games with Gold download. The Xbox.com Store requires a valid payment option to download Xbox 360 games. However, no charges will be made since Games with Gold is free to Xbox Live Gold members."

    The FAQ can be found here: https://support.xbox.com/en-US/my-account/xbox-live-membership/games-with-gold-faq#c3ca0339eee64eeb90594fd08f34a212

    Hope this help

    Cheers
  10. Smwutches Win User

    Xbox Live Gold Promotion - False Advertising?

    Per the terms and conditions, you should receive a code for the 3 months within 2 weeks.

    https://www.xbox.com/en-US/promotions/gold-offer

    Terms and conditions

    *Valid only for non-Gold members who are active on Xbox console and have played a first party shooter game in the past 6 months. Limit: 1 offer per account while supplies last; credit card required. After promotional
    period, subscription continues to be charged at the then-current regular monthly price (subject to change) unless cancelled. Plus applicable taxes. Offer not valid on prior Xbox Live Gold purchases and cannot be combined with any other offer. A digital code
    valid for 3 months of Xbox Live Gold will be sent to your Xbox Message Center in approximately 2 weeks. Only valid through link in this offer in the US, United Kingdom, France, Germany, Canada, Mexico, Brazil and Australia. (Valid from 10/17 to 10/31)
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Still in Gold live member validity period, but charged again, who can return my money?

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