Still having issues.

Kite Liberator · May 3, 2018

So, I made a post a month or so back about my account and my rewards not matching up, but for some reason, I've been having issues again, I'm not sure what else I've got to do, as my Microsoft region is being displayed as UK. I'm not sure if I've done something
wrong if if I'm just not editing the right things to get it to work, but I've hit a brick wall again and I'd like some help with it.

:)

Mister Cerb · May 3, 2018

Still having issues

Hey again Tax!

It sounds like your harddrive was either reformatted or it croaked. Have you tried saving anything to your hard drive since you noticed that it was reading as empty? If not, I would try saving something just to see if it sticks.

If you save something and it stays on the hard drive:

It looks like your hard drive was reformatted.

I would clear your system cache (use this guide:
support.xbox.com/.../clear-system-cache).

Then you can redownload your/your son's profiles by using this guide:
support.xbox.com/.../profile-move-delete.

And you can redownload your previously purchased games by using the purchasing account's download history (here's a guide: support.xbox.com/.../view-download-history).

If you save something and it doesn't stay on the hard drive (given the information above, it looks like this is the more likely outcome):

It looks like your hard drive has croaked. Unfortunately, you'll need a new hard drive/storage device to be able to continue saving things on your console.

Fortunately however, you'll still be able to redownload your profile to your new hard drive by using this guide:

support.xbox.com/.../profile-move-delete.

And you'll be able to redownload your previously purchased games by using the purchasing account's download history (here's a guide:

support.xbox.com/.../view-download-history).

Let us know if you have any questions and we'll be happy to help! ^_^

ROBO MONKEY XD · May 3, 2018

Still having issues

Yes what I mean is when I go to the storage it's all zero's. it's wiped clean. So there is nothing to store to the USB.

Kite Liberator · May 3, 2018

Replying to myself, but I think I have it sorted. But I'm not sure.

XBLRewards8 · Nov 3, 2018

Hello The Angel Beat2,

We can confirm seeing that your deposit error is being caused by a mismatch between your Rewards regional currency and your Microsoft Account regional currency. Unfortunately, since it takes us up to 96 hours to process and receive new activity, at the current
time, we do not see a UK billing region for your account. If you only recently made this change, it may be too soon for us to have received this information. If you have successfully migrated your region, to the UK region, this should resolve the problem,
and we will be able to deposit your GBP from your Rewards Account. Currently, we are attempting to deposit GBP into a USD-only account, which is causing the issue.

XBLRewards8

Hello The Angel Beat2,

We can confirm seeing that your deposit error is being caused by a mismatch between your Rewards regional currency and your Microsoft Account regional currency. Unfortunately, since it takes us up to 96 hours to process and receive new activity, at the current
time, we do not see a UK billing region for your account. If you only recently made this change, it may be too soon for us to have received this information. If you have successfully migrated your region, to the UK region, this should resolve the problem,
and we will be able to deposit your GBP from your Rewards Account. Currently, we are attempting to deposit GBP into a USD-only account, which is causing the issue.

ROBO MONKEY XD

Another issue I see is when I sign into Microsoft it shows this profile name, but this is his little brothers. He has nothing under it. His profile name is RED FAITH X1. I can see it but it is not connected to this account???? It is the one he has had
from the beginning. He is a gold member and throws that is you look him up but again it's not connected to this account?

bruceyn

Exact same issue. While i was playing borderlands 2, my screen froze, and i had to restart xbox. When i did, EVERYTHING WAS FREAKIN WIPED CLEAN. All my profiles, all my saves, EVERYTHING THING. I tried to re download the profile and keeps on giving me 80070570
error. WTF is going on. Tried literally everything on the forum and still not a working solution; already canceled my membership after couple hours of no luck fixing it.

VibroPlex

If they don't show in Download History, then you're not signed in with the same account which bought them, or you need to redownload your profile. I'd start by clearing the system cache (it's just temporary files plus game updates,
automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
Xbox!

7) Sign in, and retry.

MisterFizzle

Hey Testy,

Sorry to hear you're having a similar issue. Please go ahead and create a new thread detailing your situation along with that error code you're seeing and the troubleshooting steps you've taken so we can tailor support to your needs.

Still having issues.