Still having issues with the store

FittestStream · Jan 4, 2018

Still the store is not up and running yet this issue has persisted since yesterday. Any idea when this will be fixed?

:)

Smoke0drummer · Jan 4, 2018

still having issues with TTK

i purchased TTK on release and i signed in today to play. everything the requires TTK is locked and my account is the owner of the dlc. i already tried resrtaing my console and re-downloading the dlc and still have the same issue. please help. not only is
my gf required to purchase the dlc, but my best friend paid for it twice for his xbox one, lst i checked destiny dlc can be transferred between the owner's account for 360 and one

ellerem · Jan 4, 2018

still having issues with TTK

Hello,

The 360 version and the One version are slightly different and each has its own DLC that does not transfer between each. Your character on the other hand can. Ensure you purchased the right DLC for the version of the game you own.

Otherwise there may be a slight glitch in the system so if you reset it, that should help.

I've had success with the following steps:

1. Remove profile - SETTINGS page (far right from home page), select STORAGE, then find your profile and remove.

2. While in your hard drive under GAMES & APPS look for any red or yellow icons with incomplete or unknown. Delete them. (This may include the game you are trying to fix)

3.Clear System Cache - SETTINGS page, select STORAGE and highlight a drive but don't select it. Press Y and select Clear System Cache. Agree when asked.

4. Be Patient - turn your console off for a full minute. This assists in resetting the console.

5. Turn on the console and download your profile - it is the icon next to 'create a profile'.

Try again. If it is still an issue repeat the steps but at Step 2 delete the troublesome game and complete the steps with the following.

6. Go to SETTINGS page & select ACCOUNT

7. Got to DOWNLOAD HISTORY and find the game/DLC you wanted. The most recent are first.

8. Select the item and then select DOWNLOAD AGAIN. This should fix the issue.

If you still have issues please feel free to write here again.

Good luck & happy gaming

Mister Cizl · Jan 9, 2018

Hey FittestStream! Just to check in, are you still having issue with the store? Post back and let us know!

Mister Cizl

Hey FittestStream! Just to check in, are you still having issue with the store? Post back and let us know!

XBLRewards8

Hello The Angel Beat2,

We can confirm seeing that your deposit error is being caused by a mismatch between your Rewards regional currency and your Microsoft Account regional currency. Unfortunately, since it takes us up to 96 hours to process and receive new activity, at the current
time, we do not see a UK billing region for your account. If you only recently made this change, it may be too soon for us to have received this information. If you have successfully migrated your region, to the UK region, this should resolve the problem,
and we will be able to deposit your GBP from your Rewards Account. Currently, we are attempting to deposit GBP into a USD-only account, which is causing the issue.

ROBO MONKEY XD

Another issue I see is when I sign into Microsoft it shows this profile name, but this is his little brothers. He has nothing under it. His profile name is RED FAITH X1. I can see it but it is not connected to this account???? It is the one he has had
from the beginning. He is a gold member and throws that is you look him up but again it's not connected to this account?

bruceyn

Exact same issue. While i was playing borderlands 2, my screen froze, and i had to restart xbox. When i did, EVERYTHING WAS FREAKIN WIPED CLEAN. All my profiles, all my saves, EVERYTHING THING. I tried to re download the profile and keeps on giving me 80070570
error. WTF is going on. Tried literally everything on the forum and still not a working solution; already canceled my membership after couple hours of no luck fixing it.

VibroPlex

If they don't show in Download History, then you're not signed in with the same account which bought them, or you need to redownload your profile. I'd start by clearing the system cache (it's just temporary files plus game updates,
automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
Xbox!

7) Sign in, and retry.

Still having issues with the store