Still having connection problems

Hey there SonsyCamera3239,

What happens when you try? Are you seeing any error messages or error codes? What device are you playing on?

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Hey there Keiir!

Glad to hear it! If you encounter any more issues definitely let us know in a new thread and we'll be happy to assist! ^_^

I have tried everything from changing the password, using the app passwords, deleting the cache and profile and redownloading it. And i still haven't been able to connect. Now after all of that every time i try to download my profile it gives me the error
code 80151103. Im completely lost at this point.

Greetings Credium!

Let's try and find you a solution. Follow the steps up front and let us know how that goes and we'll work from there.

Could you verify that you have update the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With this information being added and updated, let's focus on the next steps: Clear Xbox system cache (3 times in a row) and finally, try download your profile from LIVE. Follow the steps up front.

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Important: Clear your Xbox system cache 3 times in row.
   

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

Hi Gamer,

Sorry you are having this issue. Looks like you have already done some troubleshooting steps to fix the issue and it has not worked. Typically this error is associated with an issue on your profile not being downloaded properly so below i have attached a
step process that you can try to fix this issue.

Solution 1: Verify your Microsoft account security information

To resolve this issue, follow these steps:

Visit Microsoft account.

Note If you forgot your password or can’t sign in by using your password, Reset your password.

Click Edit security info.

Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.

Sign out of your Microsoft account, and then sign in again.

Try to sign in to Xbox LIVE again.

Solution 2: Move and then re-download your Xbox LIVE profile

Format a spare USB flash drive as a Memory Unit.

Move your profile to the USB flash drive that you formatted in step 1. To do this, follow these steps:

Plug the USB flash drive into your console.

From the Dashboard, go to settings, and then select Storage.

Select All Devices.

Select Gamer Profiles, and then select your gamer profile.

Select Move.

Select the Memory Unit that you want to move your profile to.

Remove the USB flash drive or memory unit from your console.

Re-download your profile.