Still haven't received my rewards points

MONKEYZ KILLZ · Jul 21, 2017

I transferred my point roughly a week ago and still haven't received them the date listed said the 13th of this month pls help

:)

Smwutches · Jul 21, 2017

Still haven't received my reward points

You would need to post in the support section of this forum in order for them to check into it for you. Keep in mind that credits are scheduled for deposit based on when you get to 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are
deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

psychicboi · Jul 21, 2017

Still haven't received my reward points

I've got a problem I had my reward points disposited last month and I thought I might get them by the end of the month but I still have not received anything yet what is going on

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Jul 22, 2017

If you requested your points a week ago that would have been too late for the mid-month deposit. When points are requested between the 1st-15th they are deposited at the end of the month when they are requested between the 16th-30th they are deposited around
the middle of the following month.

XBLRewards8 · Nov 3, 2018

Hello MONKEYZ KILLZ,

The Credits were converted and deposited as currency into your Microsoft Account. You can see this deposit event from your MyStatement on the MyRewards page, where the deposit occurred on the 12th. You can view this deposit as an actual currency transaction
from your commerce page at (Sign in to your Microsoft account), where it will be listed as a refund with a negative amount.

Smwutches

You would need to post in the support section of this forum in order for them to check into it for you. Keep in mind that credits are scheduled for deposit based on when you get to 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are
deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

XBLRewards8

Hello MONKEYZ KILLZ,

The Credits were converted and deposited as currency into your Microsoft Account. You can see this deposit event from your MyStatement on the MyRewards page, where the deposit occurred on the 12th. You can view this deposit as an actual currency transaction
from your commerce page at (https://commerce.microsoft.com/), where it will be listed as a refund with a negative amount.

Murphs-A47006C9-2185

If you requested your points a week ago that would have been too late for the mid-month deposit. When points are requested between the 1st-15th they are deposited at the end of the month when they are requested between the 16th-30th they are deposited around
the middle of the following month.

XBLRewards8

Hello ConfusedGirl,

We responded to your previous post at (http://forums.xbox.com/en-US/thread/52a5f3d8-2d1d-4e65-98ff-3d52bb33efca).

Smwutches

Official support hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it can take a few days to receive a response. Especially around the holidays because they have a few extra days off too.

Keep in mind that if any of the games were preordered before the offer began on October 1, they would not count towards the offer.

Still haven't received my rewards points