Still haven’t received deposit of 16,399 Credits

Hello,

Since you have been automatically scheduled for a deposit, there is no longer a need to request one, so that button has been removed. We cannot deposit outside the scheduled deposit dates. From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Hi Pinesse,

Wanted to thank you for the update. I haven’t been as fortunate, as I still haven’t received points or credit towards my Punch Card for movies purchased. Will continue to wait and will hopefully receive points and credit for Punch Card before month ends and it resets. Hope you have a great day.

Your lifetime credits earned is the total number of credits you've earned since joining the program. It includes any credits that have already been deposited as well as any that are still pending. So that means you have previously received a deposit of 5200
credits. Your statement on the MyRewards section of the site will show you when the deposit took place and you can verify the deposit at http://commerce.microsoft.com.

Survey credits should show as pending about 96 hours after you complete the survey.

Hello rag1ngcarnage,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Also, we only automatically schedule deposits at 5000 or more Credits. Since the Credit event that scheduled your deposit occurred on the 30th last month, you will receive your deposit in the mid-month deposit this month.

Hello BurstingOrpheus,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since the Credit event that put you above the 5000 Credit amount required for an automatic deposit occurred earlier this month, you will receive your Credits as a part of the end of month deposit.