still havent got the 3000 points

Hello xNastyxXxNatex,

We see that this is now displaying in your MyStatement. Again, apologies for the delay.

Hello xNastyxXxNatex,

We see that there was an issue with your previous adjustment causing it to not display visually on your statement. We are currently working on updating this manually. Apologies for the inconvenience.

Hey Mr DrunkMeerkat! Before we go forward, can you confirm that you've checked all emails linked to your GT? Including your WLID but also your preferred and all spam, junk and trash folders? Let us know.

Hello, Louis. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including email addresses, gamertags, order numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask some questions:

— What edition of FIFA is the one you play, and do you play the game on Xbox or PC?

— For what edition of FIFA are the points your recently redeemed, could you share a Microsoft Store link to the points listing?

— Do you see a transaction for this redeemed item with the status “completed” in your order history or not yet?

Microsoft account order history:
https://account.microsoft.com/billing/orders

— If the transaction is listed, could I know when did you redeem the points, recently, or have more than 48 hours passed since the date of purchase?

I'll remain attentive to your comments.

Regards,

Arturo.

The first purchase would have been the first purchase you made on xbox live... ever. Not the first purchase after joining the rewards program.

If you need more clarification, you can post at the link and the rewards support staff will help you out.

forums.xbox.com/.../29.aspx