Still charged me after I cancelled

Discus and support Still charged me after I cancelled in XBoX on Consoles to solve the problem; So basically I wanted to cancel auto renewal. It charged me the $11 then didn't even give me the month of xbox live for it. I then bought the 1 month... Discussion in 'XBoX on Consoles' started by SenatorAri, Dec 28, 2017.

  1. SenatorAri
    SenatorAri Guest

    Still charged me after I cancelled


    So basically I wanted to cancel auto renewal. It charged me the $11 then didn't even give me the month of xbox live for it. I then bought the 1 month for $1, seeing as though I had no xbox live. Now the $11 payment still came out of my bank account.

    :)
     
    SenatorAri, Dec 28, 2017
    #1
  2. NiNiaC
    NiNiaC Guest
    MUSIC PASS!!!!!

    I cancelled this... I DID NOT WANT IT TO BEGIN WITH!!!! and you people still charged me even after i cancelled and turned off auto renewal!!!! I WANT THIS FIXED NOW!
     
    NiNiaC, Dec 28, 2017
    #2
  3. cccmaster
    cccmaster Guest
    Multiple charges

    Why did I get charged again after I cancelled my subscription!!! Freaking over charged my account and cost me $70!!! worst investment ever buying a one! never again!
     
    cccmaster, Dec 28, 2017
    #3
  4. Huw Dawson Win User

    Impossible to talk to anyone!!!

    I think you have misunderstood me. Yes it is now cancelled. I started the trial over a year ago and a cancelled it straight after the trial. What I am saying is I was charged for over a year so my cancellation did not work. I have since cancelled it as soon as I saw I was still being charged.
  5. Smwutches Win User

    Still charging me membership months after cancelling

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. WPAK Win User

    Still Being Charged After Cancellation

    @RubyLobster2

    Please be aware that you are posting in an old post, for future issues and to ensure the best support it is always best to create a new thread.

    Regarding your current request, the following link should provide the Phone number for Xbox Support for the country connected to your account:

    support.xbox.com/contact-us
  7. maxen Win User

    Still Being Charged After Cancellation

    You're still showing as Gold on the forums...

    (Note the colour of your Gamertag to the left.)

    Get in touch with Phone Support and hopefully they will be able to help you iron things out here.

    support.xbox.com/contact-us
  8. decmccafferty Win User

    Still Being Charged After Cancellation

    If i where you i would call phone support
Thema:

Still charged me after I cancelled

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