Still Can't Use Account Money on Xbox.com

Discus and support Still Can't Use Account Money on Xbox.com in XBoX Games and Apps to solve the problem; So Microsoft moved from Microsoft Points to actual money in your Live account over a year ago, and they've revamped the website in a lot of cool ways.... Discussion in 'XBoX Games and Apps' started by IanTEddy, May 20, 2015.

  1. IanTEddy
    IanTEddy Guest

    Still Can't Use Account Money on Xbox.com


    So Microsoft moved from Microsoft Points to actual money in your Live account over a year ago, and they've revamped the website in a lot of cool ways. That being said, it's annoying that to this day you can't use the money you have on your Live account when
    you're making a purchase from the site itself. The only options it offers are credit card and PayPal accounts. I mean, xbox.com should have been the first place you could use the money on your account, or at least you should have been able to use it simultaneously
    on either your console or your computer. The fact that right now, when over a year has passed since the shift from MS Points to MS Accounts, you still can't use the money you've already given to MS is simply incredible, and not in a good way.

    Is MS ever, ever going to let us use our accounts on their site? Or are they just going to let this little oversight continue to be a little, easily repaired oversight?

    :)
     
    IanTEddy, May 20, 2015
    #1
  2. DangerousBard
    DangerousBard Guest
    Can you not apply money in your microsoft account to live purchases?

    You can't use your account credit on Xbox.com – you have to use your actual Xbox 360 console to spend money from your account.
     
    DangerousBard, May 20, 2015
    #2
  3. Greenwood75
    Greenwood75 Guest
    How to buy stuff on xbox.com with my local currency from previous Microsoft Points ?

    Hi,

    Since the update, I can't buy anymore stuff on xbox.com website with the credit I've got from my previous Microsoft Points. I have to purchase on my Xbox 360 console. I can't use the credit on the website even if there is money on my Microsoft Account.

    Is it normal ? Can I only use a credit card on xbox.com, even if I already have money on my Microsoft account that could be used for purchasing stuff on the marketplace ? The money from the Microsoft Points is only usable via the console, not the website ?
     
    Greenwood75, May 20, 2015
    #3
  4. DangerousBard Win User

    Can you not apply money in your microsoft account to live purchases?

    You can't use your account credit on Xbox.com – you have to use your actual Xbox 360 console to spend money from your account.
  5. XBF Javier R Win User

    Can't use money in account

    Hello Mr Praline,

    We understand that you're experiencing an issue concerning the inability to use the $10 currency from the Microsoft account within the Microsoft store.

    Are you attempting to do this through an Xbox One console?

    Or would you happen to be trying this on a Windows PC?

    It might be best to check the payment and billing section within the homepage of the Microsoft account website to ensure that the currency appears there.

    Was this currency gained through the Microsoft Rewards program?

    Clarify our questions and we'll be able to further our assistance.

    Best wishes!
  6. {Parity} Win User

    Can't use money in account

    You will need to reach out to
    Xbox Support     for assistance with specific account issues.
  7. XBF Crystal P Win User

    Can't use money in account

    Hi there Mr Praline,

    Thanks for reaching out here in forums. Unfortunately, here in forums we do not have the appropriate tools to further assist. I recommend to try reaching out to the

    Microsoft Rewards Support     for more assistance.

    If the funds had a set expiration, unfortunately they would expire on the day provided.
    Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further
    assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



    Thank you and have a great day.
  8. Mr Praline Win User

    Can't use money in account

    The payment and billing section for my account is where it says I have zero available, and $10 expiring. I've been looking at this on a PC.

    The money was from a Microsoft Rewards offer, and previously appeared in this section
Thema:

Still Can't Use Account Money on Xbox.com

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