Still being charged £6.99 for Xbox live when it's been cancelled.

Discus and support Still being charged £6.99 for Xbox live when it's been cancelled. in XBoX Sales and Promo to solve the problem; Hi all, as the title suggests I've cancelled my xbox live subscription but am still being charged £6.99 a month for it. I've logged on and checked my... Discussion in 'XBoX Sales and Promo' started by JoeySands5torm, Mar 26, 2021.

  1. JoeySands5torm
    JoeySands5torm Guest

    Still being charged £6.99 for Xbox live when it's been cancelled.


    Hi all, as the title suggests I've cancelled my xbox live subscription but am still being charged £6.99 a month for it. I've logged on and checked my subscriptions and it's clear I'm not signed up to anything as there is nothing to cancel. I can't seem to find any kind of support from Microsoft to look into it.

    If anyone's had a similar issue and could help that would be much appreciated.

    Many thanks

    Joey

    :)
     
    JoeySands5torm, Mar 26, 2021
    #1
  2. Klintinsh Win User

    In my micrososft profile it says that i have xbox live gold membership, but my console doesnt work in online.

    This is what my microsoft profile says:

    Xbox Live settings

    Show more

    Subscription

    Xbox Live Gold

    Renews on

    18/06/2016

    Cancel

    Next charge

    €6.99 on 18/06/2016
  3. ikontojohn Win User

    No Xbox Live Gold after renewal

    I just checked the "subscriptions" tab on Xbox.com and i can't find anymore my reweal! I just checked my bill balance and i can clearly see the charge of 6.99$ on February 3rd, but on Xbox.com says "Xbox Live Gold last charge: 3/1/2019 - 1€". Will i get
    a refund? What happened?? I cancelled my March renewal when i got charge for February and i paid for February but now, there's no transaction and i'm minus 6.99 for no reason!!!
  4. JGibson05 Win User

    Charged twice for Xbox Game Pass Ultimate

    Thanks for your reply. I don't think I have had it before - but I have been charged £6.99 and £10.99 - that is surely not right? It says next to the Xbox Live Gold Subscription - "Subscription converted to Xbox Game
    Pass Ultimate"

    Thanks
  5. Friday_xiii76 Win User

    Being charged for Xbox game pass ultimate and Xbox live gold

    Hi Jesse,

    Thanks for the reply,

    But is it right that I am being charged separately for Ultimate (£10.99) and Gold (£6.99)?

    If I look at my subs on the Microsoft account it just shows Ultimate @ £10.99, there's no mention of a £6.99 anywhere, but it's showing in my bills?
  6. Fireman771 Win User

    Xbox customer service

    It's about a billing for a subscription that was suppose to be canceled awhile back when i co tacted xbox about it and never was and I just saw today I'm still being charged
Thema:

Still being charged £6.99 for Xbox live when it's been cancelled.

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