Still a problem with getting credit for my rewards

vulgarcfh77 · May 14, 2018

So, 6 months ago I posted here about my XBL Rewards credits not getting posted to my account. Was told there was an "internal database" problem and there was no timetable on getting it fixed. I had this same problem a couple years ago and it was resolved,
but then it evidently came back somehow. With XBL Rewards getting folded into Microsoft Rewards soon, I worry that I will not get credit for all that I'm owed. Can this issue please be resolved soon?

:)

vulgarcfh77 · May 14, 2018

Still an issue with rewards depositing

So, 6 months ago I posted here about my XBL Rewards credits not getting posted to my account. Was told there was an "internal database" problem and there was no timetable on getting it fixed. I had this same problem a couple years ago and it was resolved,
but then it evidently came back somehow. With XBL Rewards getting folded into Microsoft Rewards soon, I worry that I will not get credit for all that I'm owed. Can this issue please be resolved soon?

Niit3mar3 · May 14, 2018

Your account needs updating to make a deposit

I am having trouble getting my Xbox Live rewards credits deposited into my Microsoft account. The Xbox Live Rewards page said I needed to update my billing information on my Microsoft commerce account in order to deposit my credits. All my billing information
is correct and I still keep getting this message with a link to my billing page. I am wondering how this problem can be fixed and appreciate any help on this matter. Thank you.

Smwutches · May 14, 2018

For help with the rewards program, you will need to post in the Xbox Rewarda Questions support forum.

Smwutches

For help with the rewards program, you will need to post in the Xbox Rewarda Questions support forum.

LawWonder17

I have both XBox live rewards and Microsoft rewards. Will I still get my XB rewards credits converted into MS rewards points on my existing MS rewards?

Smwutches

There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.

XBLRewards8

Hey Pi3rS NiVanSxx,

No need to worry. Your account is working as expected, as explained in our FAQ for Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Your Credits were deposited yesterday, as explained above.

CarlPoppaSmurf

Expecting 15000 rewards credits for "The past, Present and Future Mission" through Dec 31. I spent over the 31.80 required for each category days before the 31, and it still hasn't shown any activity or pending credits, this is the second time and seems
to be a recurring problem with rewards.

Still a problem with getting credit for my rewards