Steven's [Mod Removed]

When i try to add a friend, it's say can't complete this process right now.

What is the exact error message you get when you go to do this?

If these are other users, file a complaint via the console if you feel they have violated the terms of use/code of conduct and block communications. Calling out other gamers is not allowed on the forums.

If this is the case, then why are they on your friends list? Just remove them from your friends list, and do what Smwutches suggests above this post.

This happened today, just the crappy service I keep getting!!!!#

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info: Privacy Statement

You are now chatting with 'Eric F.'.

Eric F.: Hello, thank you for contacting Xbox Customer Support. My name is Eric. How are you doing today?

Steven: hello

Steven: not good at all

Eric F.: Sorry to hear that Steven. What seems to be the problem?

Steven: Since July 23rd I haven’t been able to make purchase with my account, I used to be able to make purchases with MSP but that isn’t happening now. First it was a billing issue, then it was a MSA issue, now it my entire account. My issue was advance
to tier 3 on 8/2 of 2013 and everytime I get a email asking please make sure billing info is correct and use a different email address then the one on my account. I have done this since day one! I have gotten 20+ response asking the same thing. I reply back
saying everything is accurate and nothing gets fixed. I don’t hear back from anyone or see changes. Then I called in on 9/11 of 2013 and the lady on the phone said I should change the MSA so that way nothing is messed up and starting fresh. She walked me thru
it and it said your MSA was change correctly. But it wasn’t. Both MSA are linked to my gamertag so now I cant sign into xbox.com, my gamerscore isn’t getting registered on TrueAchievement or 360voice or any website. I cant get the games on my window phones.
I cant buy anything anywhere on any device. I cant download my previous purchases. Ive have called in 30 plus times to get this fix and nothing. They keep saying that teir 3 has to fix it but they say the same thing over and over again. Ive even gotten emails
saying please call customer service to resolve this now, I called and they said they cant do anything. Ive also got emails saying everything is fixed and sorry for the inconvience. It wasn’t, im not the only person with this issue. I have 3 other friends that
have the same problem and 2 of them have more gamerscore then I do. To prove that I AM PhxSuns1Fan xbox can see the account that this is written under and see that the MSA is still linked to my gamertag. Ive cleared all payment methods, deleted my account
and redownloaded it. Ive tried everything. Please fix this!!!!!!!!!!! Its been 3 months and I haven’t had my account working correctly, ive lost out on so many sales and free games To clear things up I CANT 1. SIGN INTO XBOX.COM 2. BUY ANYTHING WITH A CREDIT
CARD 3. ADD MONEY TO MY MSA 4. DOWNLOAD FREE GAMES OR DEMOS 5. DOWNLOAD PURCHASE ITEMS (ON XBOX AND PHONE) 6. CANT LINK OTHER ACCOUNTS TO XBOX.COM

Eric F.: I do apologize for the inconvenience for what you have gone through thus far Steven. I could only imagine how frustrated you are right now. I'll check on previous representatives notes as well as the tier 3 notes. Bear with me for a moment.

Steven: I have the lastest service request #

Eric F.: May I also have it please.

Steven: [MOD REMOVED]- account clashing

Eric F.: Thank you for that.

Steven: [MOD REMOVED]- billing

Eric F.: One moment please.

Steven: [MOD REMOVED]- apperantly a manager is involved with this one

Eric F.: Thank you for the information Steven. Yes seems like the account got corrupted for some reason when the Microsoft Account got changed, the good thing is someone is currently working on this as well speak as well and is currently in prioritization.

Steven: IVE, been hearing the same thing for months now. I had buy a new xbox cause the one i had stopped turning on, but the issue is that i cant download any of my games!

Steven: i paid/paying for something that i cant use

Eric F.: I totally understand Steven. You can download your profile and sign in on the console, just fine but downloading will give you an error correct?

Steven: YES, buying too

Steven: I cant play online just fine aswell

Steven: I cant buy new things, i cant download the free games or trail/demos

Steven: i cant download my previous purchased games/dlc aswell

Eric F.: The reason is your billing account is the main problem here. It did not attached it self to the new Microsoft Account it should have but there may have been a glitch during the move.

Steven: ok, this should take a month to fix!, I had billing issues for 2 months before this!@

Steven: someone needs to make a phone call and get this fixed today!

Steven: i put thousands of dollars on to xbox live marketplace and now i cant play nothing!

Steven: ive waited way too long

Eric F.: Yes I am with you on this Steven and if I was in your shoes I would also be pissed.

Eric F.: My manager just sent out a message to the advocacy team handling your case asking for a feedback on what's going on, We are waiting for a response from them.

Steven: thank you, i dont want to sound like a jerk but i CANT handle it anymore@

Steven: i had to cancel my preorder xbox one cause they thought the 543 hold on my account

Steven: so no i dont get my xbox one

Steven: day one

Eric F.: Again Steven I really apologize for the delay. I'm a gamer myself as well as a consumer and if this does happen to me I'll probably feel the same way. I'll just make sure that we have the correct contact email address if we do get any response regarding
this concern me or my supervisor will personally email you.

Eric F.: Can we contact you here: [MOD REMOVED]

Steven: yes, but when are you expecting to hear something

Eric F.: Well we can't really tell when most likely after the weekend hopefully.

Steven: so your telling me im still SCREWED lol

Steven: Im sorry I just dont believe anything im told anymore

Steven: ive been lied to too many times in the last 3 months

Steven: can i have the email that your boss sent FW to me for my records?

info: Your chat transcript will be sent to [MOD REMOVED] at the end of your chat.

Eric F.: Unfortunately we are unable to do so Steven.

Steven: so how do i know anything was done?

Eric F.: We will contact you if ever we hear anything from them updating you on the status of your case. I'm also speaking with my manager regarding this concern on other ways we can help.

Steven: We will contact you if ever we hear anything from them updating you on the status of your case. (this is the problem) if you ever hear

Steven: this is BS, THIS has to be a better form of communication

Eric F.: I understand how you feel about the situation Steven. I do see several supervisors already getting involved in this case not just my supervisor.

Steven: yea and I havent heard from 1 of them!

Steven: NOT 1

Eric F.: You are not receiving a feedback because we are not receiving a response from them as well. We won't be able to provide any information unless something is provided to use by the person who works on this case.

Steven: do you see what your telling me, my account will never be fixed!

Steven: for the past 2 months, managers, supervisors say they are involved and nothing has been fixed, the only responses I get from teir 3 is the same thing

Steven: either, please make sure all your info is accurate, or please change the email address, or everything is fixed.

Steven: its all copied pasted. every message looks the same and just the name has changed

Eric F.: Definitely something will be done to resolve this account Steven.

Steven: your not telling me anything that Ive never been told before though. I was told this 3 months ago. this isnt fair

Eric F.: As much as I don't want to tell you this. I'd rather be honest than set the wrong expectation, as of now we here at tier 1 is unable to resolve this case and we are depending this case to our tier 3 department that is currently working on this case.
If I had the ability to do so I would have done it immediately.

Steven: SO when has someone been looking at my account cause I havent got a email on
[MOD REMOVED]- account clashing

Eric F.: Basically that's the start of the investigation Steven. That there were some discrepancy on the account where it was not syncing up properly.

Steven: has anyone touched it since 10/1

Steven: since I was told it was put under Priority

Eric F.: The last update was they are currently reinstating the billing account cause it went to inactive or floating cause it was not attached to a Microsoft Account.

Steven: what is the date on that?

Eric F.: 10/02

Steven: ok so there is nothing left I or you can do ?

Eric F.: As of now, we will just have to wait. I know you're probably at then end of the rope with regards to your patience but I totally appreciate that you kept your calm. I do apologize once again for the inconvenience Steven.

Steven: ok thank you, have a great day

Steven: I really hope I hear back from either you or your supervisor

Eric F.: You're welcome Steven. Have a good day as well.

Eric F.: Thank you for Contacting Xbox Customer Support. Have a great day ahead. You may now close the chat window