Stereo headset volume issue

Mr M J DStephenson · Dec 19, 2016

picked up a new Xbox stereo headset in white to match the one s

I have a problem with the volume settings

Plugged in the adaptor and started playing fifa in a party and realised the party chat was too low

Pressed the party button to increase the volume but the game volume increased as well

Pressed the game button to try and turn down the game volume but this lowered the party volume as well

Doesn't matter which one I try and change the change together

Normal or not ???

:)

Mario12693 · Dec 19, 2016

Can't hear anyone on my XB1 Stereo Headset

Xbox One Stereo headset
www.xbox.com/.../stereo-headset

The mic that came with the Xbox one works. My adapter chat button makes the game volume higher. Is it suppose to be like that?

WillLebo IV · Dec 19, 2016

Xbox One stereo headset adapter/game sound

I just purchased the Turtle Beach XO Seven set which came with the Xbox One Stereo Headset Adapter. I have maxed out every volume option available and its still really quite. If i plug my headset into my phone or any other device the volume and sound quality
is great. I don't even have to max out the volume on those. WTF Xbox? Give us more control over boosting headset volume when using the Xbox One Stereo Headset Adapter!!! Like Today

greg_window10_installer · Dec 27, 2016

Hi Optical,

If you are talking about the Xbox One Stereo Headset Adapter, we have two of them and both seem to work very well. Pressing the plus (+) button makes the overall (Party Chat and Game) volume to go up. And, of course pressing the minus (-)
button makes the overall volume go down. However, the Party Chat and Game buttons work more like a cross-fader. Repeated pressing on the Party Chat[+] button makes the Party Chat volume go up, while at the same time making the Game volume go down.
Conversely, repeated pressing the Game[+] button makes the Game volume go up, while making the Party Chat volume go down. Microsoft has a short video showing how this works at the following URL, www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter
. Hope this helps. But, lets us know if you are still having problems with your adapter.

Good luck and good gaming,

SA

greg_window10_instal

Hi Optical,

If you are talking about the Xbox One Stereo Headset Adapter, we have two of them and both seem to work very well. Pressing the plus (+) button makes the overall (Party Chat and Game) volume to go up. And, of course pressing the minus (-)
button makes the overall volume go down. However, the Party Chat and Game buttons work more like a cross-fader. Repeated pressing on the Party Chat[+] button makes the Party Chat volume go up, while at the same time making the Game volume go down.
Conversely, repeated pressing the Game[+] button makes the Game volume go up, while making the Party Chat volume go down. Microsoft has a short video showing how this works at the following URL, www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter
. Hope this helps. But, lets us know if you are still having problems with your adapter.

Good luck and good gaming,

SA

XBF Diego M

Hi there,

What is the specific headset you are plugging into the adapter?

Headset's, headphones, or earbuds with stereo sound will have the ability to have game audio along with chat volume that is adjusted with the adapter or in the "Audio" settings that will only appear when plugging into the 3.5mm port which you have confirmed
was the issue with the original controller.

There are some headsets however that do not have stereo sound and are strictly only meant to chat with others, and are usually referred to as chat headsets. These tend to only have one earpiece whereas stereo headsets will have two.

If you have a stereo headset/headphones plugged into the adapter, then the chat mixer slider that is usually found in the "Audio" settings will be controlled on the adapter with the game controller icon button indicating the game audio volume and the button
with the icon of a person indicates the chat audio volume.

Mario12693

Xbox One Stereo headset
www.xbox.com/.../stereo-headset

The mic that came with the Xbox one works. My adapter chat button makes the game volume higher. Is it suppose to be like that?

AmandaWilkie

Hello!

Have you tried turning down the headset volume in the volume mixer? My headphones use to cut out as well, turning the volume down solved the issue. If the headset only cuts out in one game, maybe try to turn down the volume in said game. If this doesn't work
please refer to this link: https://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

I hope this issue can be solved for you!

LtLogicon

A compatible headset has to be plugged into the controller in order to change the volume and. If you have another pair of headphones or controller to test where the issue is arising that would be great.

If that has been done, it is a widely discussed issue that some controllers don't change the the volume. In that case, a stereo adapter could work such as this
one or alternatively a new controller.

Stereo headset volume issue