Stereo Headset is broken

Hi there,

it will depend on what actually is broken, is it just the headset port or something else that causes it not to work.

If it's just the port then I do assume that using the adapter will result in being able to use headphones, assuming the headset is supported.

See this link for more details on the adapter and for details on what is supported or not:

https://support.xbox.com/xbox-one/accessories/stereo-headset-adapter

Greetings,

check the steps in this support link for a possible solution to your problem:

support.xbox.com/.../stereo-headset-set-up-troubleshoot

If nothing helps and your Xbox One Stereo Headset is broken, it should be replaced. To order a replacement, go to the Xbox Online Service Center:

devicesupport.microsoft.com/en-US

Check "Replace an accessory"

Hope this helps!

Hey there,

Thanks for the reply! I'm sorry to hear that the controller may be over the 90 day warranty.

Check out this troubleshooting article:
Replacing a broken Xbox One controller.

One thing I would suggest is trying to
Set up and use the Xbox One Stereo Headset Adapter. This adapter will allow you to connect the 3.5mm jack from the headset.

Hope this helps.

Hi,

You did what we doing in the cas the controller not updating..
support.xbox.com/.../update-controller-for-stereo-headset-adapter > Troobleshoot

Do you have a friend with an xbox one so you can try to update your controller with the headset on the other console.

If the update fail, the headset is broken (it's happen..) and you have to contact your supplier to get a replacement.

Hi there SquarerRumble24!

Thanks for reaching out!
I'm sorry to hear that the controller may be over the 90 day warranty.

Check out this troubleshooting article:
Replacing a broken Xbox One controller.

One thing I would suggest is trying to
Set up and use the Xbox One Stereo Headset Adapter.
This adapter will allow you to connect the 3.5mm jack from the headset.

Hope this helps.