Stereo Headset Adpater permanently mute and no sound

Hi Support,

I use the Stereo Headset Adapter in combination with the Xbox One Stereo Headset. Since a few days the adapter is always mute and has no sound. I checked if there is an update for the controller, but there wasn't any updates. The same problem when I use
another controller and plug in the adapter. It is just mute.

How can I solve this problem?

Best regards.

:)

 

Headset issues

I have two chat headsets, one with the older stereo adapter permanently connected to it, a headset with 3.5mm, and I have a regular headset with a 3.5mm headset cable to connect between it and the controller. When I connect these to the controller I can
see the volume controls for a headset in settings, the mute button is not on, but I can't get any sound out of it.

I just want game sound through a headset connected to the controller. Any ideas?

 

Stereo Headset Adapter No Longer Works. Problem Updating

Hey there Xbox One Community. I need help with my new Xbox One Stereo Headset Adapter

When I first unboxed the adapter I plugged it into my controller and I attempted to update my controller without plugging the headphones in. The update failed. I then just plugged my headphones into the Stereo Adapter and they worked perfectly fine. I
heard sound clearly and my microphone was working in game. Keep in mind that the Update had FAILED.

This worked perfectly fine for a few hours when the xbox stated that I would need a controller update for the adapter. At this point I figured it would work and I tried it again. Once again the update failed. This time I tried it again with my other controller
and the update failed for my 2nd controller as well. I pulled out the batteries and made sure all the USB's and wires were secured.

From this point on out my Stereo Headset Adapter is PERMANENTLY Muted and PERMANENTLY has the Orange light up bar lit on the Mute button. I cannot get rid of the light up orange Mute button no matter what buttons I press. My headset no longer works and
I cannot hear or use the Microphone on my headset. The stereo headset adapter does not work for EITHER CONTROLLER.

I have reset my xbox Multiple time (5+) and have pressed the Xbox button for 5 seconds and waited 10 seconds before turning it on. I have waited and attempted to update my controller multiple times. Please note the stereo headset adapter has the Orange
Mute Bar lit up even when the headset is not plugged in. It is always on.

Any potential solutions to this issue? Please help as soon as possible. Thanks and I appreciate all the help I can get.

 

Hey there NorwinSol,

It sounds like the adapter might be faulty and needs to be replaced or the headset. To clarify, are you able to plug the headset into another device like a cellphone to see if you're able to hear audio?