Stereo headset adapter stopped working

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

Hi Zathrus,

We have two of the
Xbox Stereo Headset with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

GrowlingYapper the Xbox One Stereo Headset Adapter is sold separately:

www.xbox.com/.../stereo-headset-adapter

Hi Legend of RDG

If I understand your question...

Q: If you buy the Stereo Adapter, will this allow you to hear sound.

A: Yes, the stereo adapter will allow you to plug in headphones to hear sound. I omitted the headset that comes with the adapter just in case you already have headphones.

(The Xbox One Stereo Headset Adapter lets you plug a compatible chat or stereo headset into the Xbox One Controller to control your audio experience without taking your hands off the controller.)

Source:
support.xbox.com/.../stereo-headset-adapter



The adapter will work with many existing headphones, but you can opt to buy the Xbox Headphones (w/Mic) and adapter too

I would recommend the official Xbox brand stereo headset as it claims to be compatible with all xbox one wireless controllers:

https://www.xbox.com/xbox-one/accessories/headsets/stereo-headset

It probably doesn't need the stereo headset adapter - but if you're going to buy this headset, better just buy the stereo headset adapter to get your other headsets, that you already own, to work properly