Stereo Headset Adapter Keeps Muting.

I have the stereo headset adapter and my Turtle Beach X11 headset plugged in and everything will be fine for a few hours to a few days and then all of a sudden the mute button will stay lit up and wont switch off. The only way to get rid of it is updating
the controller again.

I have changed the batteries about 6 times. (which it seems to eat very quickly)

I have updated the controller probably about 10 times now.

I can't tell if its the controller that isn't keeping the update or its the stereo headset adapter which is faulty either way its becoming a major pain having to keep updating the controller every cpl hours or days just to play a game.

:)

 

Turtle Beaches X22

GrowlingYapper the Xbox One Stereo Headset Adapter is sold separately:

www.xbox.com/.../stereo-headset-adapter

 

Using Headphones and USB Microphones.

1. Buy Headset Adapter (www.xbox.com/.../stereo-headset-adapter)

2. No

 

Hey there Kindred,

I'm really sorry to hear you're having issues with your headset.

Here are a couple of steps that I would recommend trying for this particular case:

1. Take the batteries out of the controller
2. Ensure the Stereo Headset Adapter is connected to the controller when performing the controller firmware update and
   
   Update your Controller
3. After the firmware update is complete, hold the console power button for 10 seconds to successfully perform the power cycle
   

Please let us know how those steps work for you and we'll go from there.