Stereo Headset Adapter Keeps Muting.

KindredUKKnight · May 6, 2014

I have the stereo headset adapter and my Turtle Beach X11 headset plugged in and everything will be fine for a few hours to a few days and then all of a sudden the mute button will stay lit up and wont switch off. The only way to get rid of it is updating
the controller again.

I have changed the batteries about 6 times. (which it seems to eat very quickly)

I have updated the controller probably about 10 times now.

I can't tell if its the controller that isn't keeping the update or its the stereo headset adapter which is faulty either way its becoming a major pain having to keep updating the controller every cpl hours or days just to play a game.

:)

DangerousBard · May 6, 2014

Turtle Beaches X22

GrowlingYapper the Xbox One Stereo Headset Adapter is sold separately:

www.xbox.com/.../stereo-headset-adapter

qudeenz360 · May 6, 2014

Using Headphones and USB Microphones.

1. Buy Headset Adapter (www.xbox.com/.../stereo-headset-adapter)

2. No

MisterFizzle · May 10, 2014

Hey there Kindred,

I'm really sorry to hear you're having issues with your headset.

Here are a couple of steps that I would recommend trying for this particular case:

Take the batteries out of the controller

Ensure the Stereo Headset Adapter is connected to the controller when performing the controller firmware update and

Update your Controller

After the firmware update is complete, hold the console power button for 10 seconds to successfully perform the power cycle

Please let us know how those steps work for you and we'll go from there.

MisterFizzle

Hey there Kindred,

I'm really sorry to hear you're having issues with your headset.

Here are a couple of steps that I would recommend trying for this particular case:

Take the batteries out of the controller
Ensure the Stereo Headset Adapter is connected to the controller when performing the controller firmware update and

Update your Controller
After the firmware update is complete, hold the console power button for 10 seconds to successfully perform the power cycle

Please let us know how those steps work for you and we'll go from there.

Flymonkey102

You can't with the Stereo Headset Adapter since the chat settings are on the adapter instead of the Xbox. Is the mute icon permanently lit up or are you seeing a mute icon on the Xbox?

Norrissa

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

catigerman72

Ok, 1st question. Have you updated your controllers firmware with the headset plugged in?

http://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Another question, have you toggled the mute button to make sure you don't have yourself muted?

Here are the guides for the headset adapter and stereo headsets, to give you some other ideas.

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-adapter

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

XBF Brad A

Hi Clare,

Thanks for coming to the forums with your issue. Unfortunately, that symbol means the controller is not detecting the headset. It is not a mute icon. Try updating the controller with the headset plugged in. You can also try a

stereo headset adapter.

Thanks,

Brad

Stereo Headset Adapter Keeps Muting.