Steep Winter Games Edition

Artongus · Jan 8, 2019

We bought Steep Winter Games Edition for Xbox One. We loaded it. Steep works fine. However we cannot access the Road to the Oympics portion. We have gone back and forth with Ubisoft for months. They had us do all the obvious (deinstall, reinstall, check
this, check that - I have the whole transcript). Now they say talk to level 2 MSFT support as the region code for the game is wrong and needs to be reset by Microsoft. So far - good game, very poor support and no solution is sight.

Thoughts on how to get to MSFT Level 2?

Have others seen this? How did you fix it?

:)

XBF Brad A

Hello Artongus,

Sorry for the issue with accessing the content. Unfortunately, you were in the right to contact Ubisoft. Microsoft/Xbox helps with the launch of the game, unable to access certain in game areas or items is with the developer. We have no access to the content
or servers. As with the purchase was there is a code for the Olympic part. From Ubisoft:

X1: The content will be activated upon launching the game. Please ensure the content is installed before attempting to access it. You can do that by following the instructions
here.

You an use this link to go to the article.

Hope this helps.

Thanks,

Brad

ChiefJoboo

About the code, is this a game code or a disc region code? All xbox one games are region free, while xbox 360 games follow the same region lock as DVD movies. If this is a game code (25 characters) then they are region locked to the region in which it was
purchased in and that can't be changed, and you'll have to ask for a refund and purchase the game's code on the xbox website to make sure it's purchased in your region.

For level 2 support contact xbox support and they can help with that:
http://support.xbox.com/contact-us

---------------

Otherwise, to access that DLC you will need to install it.

Go to My Games and Apps > Games > Push START (3 lines button) on your game > Manage game > Download your DLC there (Road to the Olympics) and then restart the game that it's for by pushing the start button on your game's tile and going to "quit" and then
restart the game and see if you can access the DLC then.

Artongus

Yes it is a disk based game. Honestly I am so underwhelmed by the make busy, repeatedly ask the same questions and then push it off to MSFT at Ubisoft.

I will get back to them after I see what else others have to say on this forum.

MarsNeedsTacos

Is this a disk based game? If so, disk games for Xbox One are region free.

KingOfWombat

Steep is pretty cool, lots of winter sports and awesome graphics and audio.

Steep Winter Games Edition